Tanya Bourguillon
Chester,VA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
31
31
years of professional experience
Work History
Patient Service Representative
Bon Secours
01.2017 - Current
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
Sales Associate
Macys Department Store
01.2008 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Record Town
05.1994 - 01.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
12 - General Studies
Parkdale High School
Riverdale Park, MD05.1994
Skills
- Medical Scheduling
- HIPAA
- Insurance Verification
- EMR Systems
- Epic
- Hospital Experience
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative
Bon Secours
01.2017 - Current
Sales Associate
Macys Department Store
01.2008 - 01.2010
Sales Associate
Record Town
05.1994 - 01.1999
12 - General Studies
Parkdale High School
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