Tanya Bushy
Server
Kingston,MA
Summary
Results-oriented Server with strong expertise in customer service and food safety compliance. Enhances guest experiences and drives sales through effective collaboration and thorough menu knowledge. Delivers genuine hospitality, establishing rapport with patrons to create memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
The Local Kitchen and Drinks
Wayland, MA
03.2021 - 01.2026
- Processed high volumes of daily orders with professionalism and efficiency.
- Ensured accuracy of cash transactions by adhering to established protocols.
- Resolved customer complaints promptly while coordinating with kitchen staff for replacements.
- Managed opening and closing responsibilities through effective organization.
- Trained new employees on operational procedures and plating standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, glassware, etc.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Cafe Luna
Cambridge, Massachusetts
03.2020 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders using POS system.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Addressed guest inquiries and complaints professionally, enhancing guest satisfaction.
- Coordinated with kitchen staff on customer allergies and special requests, ensuring safety and satisfaction.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Trails End Cafe
Concord, ME
04.2017 - 04.2020
- Streamlined reservation and to-go order process, enhancing customer experience and operational efficiency.
- Communicated daily specials and signature menu items to enhance customer dining experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- asked for feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Valley Regional High School
Deep River, CT06-1994
Skills
- Customer service and support
- Menu expertise
- Food safety compliance
- Order processing and management
- POS system proficiency
- Team collaboration
- Training new employees
- Sales promotion
- Service prioritization
- Allergy awareness
- Food safety practices
Certification
TIPS
Timeline
Server
The Local Kitchen and Drinks
03.2021 - 01.2026
Server
Cafe Luna
03.2020 - 03.2021
Server
Trails End Cafe
04.2017 - 04.2020
High School Diploma -
Valley Regional High School