Tanya Coronado
Chicago,IL
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front Desk Receptionist
Super 8 Motel
Rosemont, Illinois
07.2023 - 09.2025
- Checking Guests In and Out
- answering Inquiries
- Booking reservations
- Processing Payments
- Coordinate with Other Departments
- Greeted guests warmly and efficiently upon arrival at the motel.
- Managed phone inquiries and reservations for incoming guests.
- Processed check-ins and check-outs using the motel's management software.
- Assisted with guest requests and provided local area information.
- Maintained cleanliness and organization of the front desk area.
- Handled cash transactions and balanced daily cash drawers accurately.
- Coordinated housekeeping requests to ensure timely room readiness.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved guest complaints promptly to ensure satisfaction during stays.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Executed payment processing for transactions accurately at the front desk. and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Education
Bridgescape
Chicago, ILSkills
- Booking reservations
- Payment processing
- Front desk management
- Guest relations
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Receptionist
Super 8 Motel
07.2023 - 09.2025
Bridgescape