Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

TANYA DIAZ

San Diego,CA

Summary

Adaptable with strong communication skills and a dedication to delivering exceptional customer service. Skilled in effectively understanding client needs and building strong relationships. Self-motivated and able to adapt to changing circumstances.

Overview

11
11
years of professional experience

Work History

Wedding Sales Associate

David's Bridal
06.2022 - 08.2023
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Grew sales and boosted profits by applying proactive strategies
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Trained new hires in company processes, product knowledge, customer service and selling techniques
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Server Shift Leader

Balboa's Tap House
08.2018 - 10.2020
  • Performed in high pressure, high traffic environment
  • Built rapport by delivering the best possible service and experience during our customers visits
  • Provided excellent customer service by greeting guests and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/service recommendations and accommodating special requests
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
  • Compiled and balanced cash receipts at the end of the day or shift
  • Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
  • Cleaned and sanitized assigned area, paying close attention to minor details of cleanliness and food safety.

After School Teacher

Prime Time
08.2012 - 06.2018
  • Promoted educational skills, which helped improve the academics of the students
  • Worked cooperatively and electively as a team member by communicating and contributing information on a continuous basis
  • Assisted the program director in addressing the ongoing needs of the students and parents
  • Implemented program procedures effectively to ensure the safe being of all participants
  • Provided art enrichment to students in 1-6th grade by engaging them in a full range of educational and cultural arts experience
  • Helped students with homework and provided them with recreational activities
  • Meeting with parents and caretakers to evaluate their child's academic progress.

Education

Associate of Science -

Grossmont College
El Cajon, CA
12.2024

High School Diploma -

University City High School
San Diego, CA
06.2012

Skills

  • Outstanding Communication Skills
  • Team Collaboration
  • Client Relationships
  • Telephone Etiquette
  • Google Docs
  • Problem-Solving
  • Customer Service
  • Conflict Resolution

References

  • Andi Noori, BALBOAS' TAP HOUSE, andinkachi@gmail.com, +1 619 335 7792
  • David's Bridal, +1 619 589 0075

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Wedding Sales Associate

David's Bridal
06.2022 - 08.2023

Server Shift Leader

Balboa's Tap House
08.2018 - 10.2020

After School Teacher

Prime Time
08.2012 - 06.2018

Associate of Science -

Grossmont College

High School Diploma -

University City High School

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TANYA DIAZ