Summary
Work Preference
Work History
Education
Timeline
Skills
Generic
Tanya Ellison
Open To Work
Verified
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Tanya Ellison

Chesapeake,VA

Summary

Dynamic professional with extensive experience at Harris Teeter, excelling in inventory management and shipping operations. Proven ability to enhance logistics efficiency through effective communication and problem resolution. Skilled in pallet jack operation and committed to maintaining safety standards, while fostering strong vendor relationships and ensuring timely delivery of goods.

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

DSD ReceiverCustomer Service Receiver

Location Preference

HybridOn-SiteRemote
Location: Virginia Beach, VA
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home option

Work History

Customer Service Manager

US Airways
  • Led customer service team to resolve complex inquiries and enhance customer satisfaction.
  • Developed training programs for staff to improve service delivery and operational efficiency.
  • Coordinated cross-departmental communication to ensure timely resolution of passenger issues.
  • Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
  • Managed escalated complaints, applying conflict resolution techniques to restore customer trust and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
  • Responsible for counting and handling of all cash from ticketing and petty cash

DSD Receiver

Harris Teeter
Virginia Beach, VA
08.2022 - Current
  • Received and processed incoming deliveries efficiently, ensuring accurate inventory management.
  • Operated electronic pallet jack and other warehouse equipment safely to streamline logistics operations.
  • Verified shipment contents against purchase orders, maintaining high standards of accuracy and quality control.
  • Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
  • Conducted CAO-related activities, stocking, and rotating cigarette cartons.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.

Air Traffic Controller

US Navy
  • Coordinated aircraft movements to ensure safe and efficient landings and takeoffs.
  • Monitored radar systems to track flight paths and prevent collisions.
  • Communicated with pilots to provide real-time updates on weather conditions and air traffic.
  • Implemented safety protocols to maintain operational integrity during high-pressure situations.
  • Trained junior controllers on procedures, protocols, and best practices for effective air traffic management.
  • Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
  • Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
  • Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.

Personal Assistant

Teeth Obsessed
Virginia Beach, VA
08.2023 - 09.2024
  • Managed executive calendars, scheduling appointments and coordinating meetings
  • Streamlined office processes by implementing digital tools for document management and task tracking.
  • Handled confidential information with discretion, maintaining trust and integrity within the organization.
  • Supported event planning efforts, coordinating logistics to ensure successful execution of corporate functions.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Education

Associate of Applied Science - Business Administration

Craven Community College
New Bern, NC

Air Traffic Controller -

Air Traffic Control School
Pensacola, FL
09.1998

Timeline

Personal Assistant

Teeth Obsessed
08.2023 - 09.2024

DSD Receiver

Harris Teeter
08.2022 - Current

Customer Service Manager

US Airways

Air Traffic Controller

US Navy

Associate of Applied Science - Business Administration

Craven Community College

Air Traffic Controller -

Air Traffic Control School

Skills

  • Handheld scanners
  • Relationship building
  • Safety and compliance
  • Records management
  • Receiving procedures
  • Punctual and reliable
  • Shipping and receiving
  • Invoice reconciliation

Warehouse safety

Order picking

Pallet jack operation

Punctual and reliable

Shipping and receiving

Invoice reconciliation

Inventory and reclaim management