Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
DSD ReceiverCustomer Service ReceiverLocation Preference
HybridOn-SiteRemoteLocation: Virginia Beach, VA
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Tanya Ellison
Chesapeake,VA
Summary
Dynamic professional with extensive experience at Harris Teeter, excelling in inventory management and shipping operations. Proven ability to enhance logistics efficiency through effective communication and problem resolution. Skilled in pallet jack operation and committed to maintaining safety standards, while fostering strong vendor relationships and ensuring timely delivery of goods.
Work Preference
Work History
Customer Service Manager
US Airways
- Led customer service team to resolve complex inquiries and enhance customer satisfaction.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Coordinated cross-departmental communication to ensure timely resolution of passenger issues.
- Mentored junior staff, fostering a collaborative environment focused on professional growth and development.
- Managed escalated complaints, applying conflict resolution techniques to restore customer trust and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
- Responsible for counting and handling of all cash from ticketing and petty cash
DSD Receiver
Harris Teeter
Virginia Beach, VA
08.2022 - Current
- Received and processed incoming deliveries efficiently, ensuring accurate inventory management.
- Operated electronic pallet jack and other warehouse equipment safely to streamline logistics operations.
- Verified shipment contents against purchase orders, maintaining high standards of accuracy and quality control.
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Conducted CAO-related activities, stocking, and rotating cigarette cartons.
- Processed reclaims and returns to vendors and warehouse for credit.
- Entered DSD invoices into inventory system for prompt record keeping.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
Air Traffic Controller
US Navy
- Coordinated aircraft movements to ensure safe and efficient landings and takeoffs.
- Monitored radar systems to track flight paths and prevent collisions.
- Communicated with pilots to provide real-time updates on weather conditions and air traffic.
- Implemented safety protocols to maintain operational integrity during high-pressure situations.
- Trained junior controllers on procedures, protocols, and best practices for effective air traffic management.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
Personal Assistant
Teeth Obsessed
Virginia Beach, VA
08.2023 - 09.2024
- Managed executive calendars, scheduling appointments and coordinating meetings
- Streamlined office processes by implementing digital tools for document management and task tracking.
- Handled confidential information with discretion, maintaining trust and integrity within the organization.
- Supported event planning efforts, coordinating logistics to ensure successful execution of corporate functions.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Associate of Applied Science - Business Administration
Craven Community College
New Bern, NCAir Traffic Controller -
Air Traffic Control School
Pensacola, FL09.1998
Timeline
Personal Assistant
Teeth Obsessed
08.2023 - 09.2024
DSD Receiver
Harris Teeter
08.2022 - Current
Customer Service Manager
US Airways
Air Traffic Controller
US Navy
Associate of Applied Science - Business Administration
Craven Community College
Air Traffic Controller -
Air Traffic Control School
Skills
- Handheld scanners
- Relationship building
- Safety and compliance
- Records management
- Receiving procedures
- Punctual and reliable
- Shipping and receiving
- Invoice reconciliation
Warehouse safety
Order picking
Pallet jack operation
Punctual and reliable
Shipping and receiving
Invoice reconciliation
Inventory and reclaim management