- Digital and affiliate marketing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
Tanya Galiszewski
Pendleton,OR
Summary
Seeking a position to use my past work experience, computer and customer service skills.
Knowledgeable and dedicated customer service professional with extensive experience in healthcare and hospitalities industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hotel Guest Services Night Audit
Wildhorse Resort & Casino
Pendleton, OR
11.2025 - Current
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Manages time efficiently in order to complete all tasks within deadlines.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction levels.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Oversaw daily cash handling and reconciled financial transactions for accuracy and accountability.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Collected room deposits, fees, and payments.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Kept accounts in balance and ran daily reports to verify totals.
Co-Owner, Self-Employed
Prim County, LLC
09.2001 - Current
- Using Intuit Quickbooks, I maintain the company financials
- Developed and implemented operational strategies to enhance business performance and customer satisfaction.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Independent Contractor / Intuit Quickbooks Customer Service Agent
Intuit Quickbooks
12.2023 - 10.2025
- Remote (Work at Home)
- Developed strong customer relationships through effective communication and problem resolution.
- Collaborated with cross-functional teams to resolve complex issues, ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hotel Guest Service Associate / PBX (hotel reservation call center)
Wildhorse Resort & Casino
Pendleton, OR
05.2023 - 12.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Managed check-in and check-out procedures for guests.
Co-Owner, Self-Employed
TC Pendleton Ground-Up, LLC
11.2018 - 10.2022
- Day-to-day operations as business owner, including: customer service; human resources; employee management; and inventory.
- Managed financial planning, budgeting, and forecasting to ensure fiscal responsibility and growth.
- Led team training initiatives to improve employee skills and operational efficiency across all departments.
- Established partnerships with local vendors to optimize supply chain processes and reduce costs.
- Oversaw compliance with industry regulations, ensuring adherence to safety standards and best practices.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Office Manager
Baker County YMCA
12.2017 - 10.2018
- Using Intuit Quickbooks, I maintained the organizations day-to-day financials and payroll
- Streamlined office operations to enhance overall efficiency and productivity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
HIM Tech II
St. Alphonsus Medical Center
Baker City, Oregon
09.2012 - 09.2017
- Admitting Clerk: patient registration
- HIM Tech II: released patient medical records to patients, as well as, third party requestors.
- Managed patient records to ensure compliance with HIPAA regulations and maintain data integrity.
- Implemented electronic health record (EHR) systems to enhance operational efficiency and improve access to information.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
Education
High School Diploma -
Pendleton High School
Pendleton, OR06-1986
Skills
- Knowledge of computers, Microsoft Office programs, Intuit Quickbooks, internet and social media
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Computer skills
Certification
- Red Cross certified in Adult CPR / First Aid / AED
- Child/Infant CPR / AED
Interests
Timeline
Hotel Guest Services Night Audit
Wildhorse Resort & Casino
11.2025 - Current
Independent Contractor / Intuit Quickbooks Customer Service Agent
Intuit Quickbooks
12.2023 - 10.2025
Hotel Guest Service Associate / PBX (hotel reservation call center)
Wildhorse Resort & Casino
05.2023 - 12.2023
Co-Owner, Self-Employed
TC Pendleton Ground-Up, LLC
11.2018 - 10.2022
Office Manager
Baker County YMCA
12.2017 - 10.2018
HIM Tech II
St. Alphonsus Medical Center
09.2012 - 09.2017
Co-Owner, Self-Employed
Prim County, LLC
09.2001 - Current
High School Diploma -
Pendleton High School