Tanya Hedin

EXECUTIVE PROFESSIONAL SUMMARY

Accomplished executive leader with progressive experience advancing from Emergency Room Diversion Program Director to Regional Manager, Director of Operations, and Director of Development, Strategic Growth & Partnerships. Demonstrated success in healthcare, behavioral health, supportive housing, supportive employment, intensive case management, and community-based services for vulnerable populations.

Recognized for building high-impact partnerships across community organizations, healthcare systems, government agencies, and state stakeholders to improve service delivery, resource accessibility, and client outcomes. Extensive expertise in program development, operational leadership, regulatory compliance, quality assurance, and organizational growth.

As Emergency Room Diversion Program Director, led initiatives focused on reducing emergency department utilization through comprehensive medical record review, care coordination, stabilization planning, and collaboration with social service providers to connect individuals with appropriate supports and long-term resources.

Promoted to Regional Manager, overseeing operations across Snohomish, Whatcom, and Skagit counties. Directed multidisciplinary case management teams, ensured continuity of care, maintained compliance with state regulations, and implemented best practices to enhance client safety, service quality, and operational effectiveness.

Advanced to Director of Operations, providing organization-wide leadership in policy implementation, regulatory compliance, operational performance, financial accountability, productivity management, and continuous quality improvement initiatives.

Currently serving as Director of Development, Strategic Growth & Partnerships, leading statewide collaboration efforts that strengthen supportive housing, supportive employment, behavioral health, intensive case management, and GOSH program initiatives. Develops strategic partnerships that align community resources, government agencies, healthcare providers, and nonprofit organizations to expand opportunities, improve outcomes, and create sustainable solutions for vulnerable populations.

Core Competencies: Strategic Partnerships • Executive Leadership • Community Development • Supportive Housing • Supportive Employment • Behavioral Health Services • Intensive Case Management • Healthcare Operations • Regulatory Compliance • Program Development • Resource Development • Stakeholder Engagement • Team Leadership • Quality Improvement • Fundraising & Community Relations • Medical Terminology Medical Billing

• Clinical Assistant and Class Instructor for sleep apnea devices
• Data Entry
• Liaison and carrier for Local clinics
• Appointment scheduling and maintained a schedule.
• Trained new employees on tools for multitasking and accuracy.
• Inventory, Purchasing Staging show room.
• Instructed patient on the use of their CPAP's, BiPAP's ASV device.
• Patients follow up for complaints.
• Patient care coordinator and discharge coordinator
• Build and maintain referral sources.
• Dispatching

• ADL Evaluations Mental, Physical Health Levels
• Dispense medication.
• Documented patient social interactions.
• Administer drug screening if necessary.
• Assist in daily challenges for routine life skills.
• Guided Groups, Focus on Motivation, Life Goals, and Roadblocks
• Documented, Observations, Interventions, and concerns in patient charts Sustaining continuum of care from admission through to discharge.
• Conducted 15-minute scheduled and unscheduled checks on patients’ rooms Maintaining a hazardous free environment maintain safe milieu.
• Documented incident report, followed up with resolution.
• Helped clients to build and recognize strengths and self-worth.
• Conducted life skills evaluations and set client goals based on abilities.
• Delivered positive reinforcement to adult learners to overcome obstacles.
• Coached interpersonal skills, active listening and nonverbal communication.
• Taught clients about job search techniques and interview skills.