Tanya Keenan
Shreveport,LA
Summary
Organized and dedicated administrative assistant experienced in assisting with invoicing and daily office activities looking to grow my potential to complete data entry tasks and accomplish accurate clerical tasks.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Altec Environmental Consulting
Shreveport, Louisiana
02.2023 - Current
- Manage incoming calls while providing information or transferring callers to appropriate personnel.
- Process invoices for payment using accounting software applications.
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Develop project plans for various tasks assigned by upper management.
- Monitor progress on projects assigned by upper management.
- Prepare reports summarizing findings from industrial hygiene investigations or evaluations.
- Develop written reports summarizing findings from industrial hygiene investigations; prepared technical documents such as exposure assessment reports.
- Prepare and assist with packets for asbestos and lead training classes for the department of environmental quality
Receptionist and Administrative Assistant
Edko, LLC
Bossier City, LA
07.2013 - 02.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained files for employees and medical records for human resource purposes.
- Greeted visitors and provided them with assistance.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Weighed items on scales to determine correct shipping charges prior to shipment.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated office equipment such as photocopier, fax machine, scanner for internal use.
Customer Assistant
AT&T Call Center
Shreveport, LA
12.2008 - 10.2012
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Assisted customers with tech support to troubleshoot their DSL internet
Education
Associate of Science - Computer Information Systems
Bossier Parish Community College
Bossier City, LA05.2008
Skills
- Accounting Support
- Document Retrieval
- Excel Spreadsheets
- Data Entry
- Professional and Courteous
- Document and File Management
- Microsoft Office
- Office Equipment Operation
- Multitasking and Time Management
- Ease with Computers and Technology
- Organizational Skills
- A/P and A/R Proficiency
- Oracle JDE
Timeline
Administrative Assistant
Altec Environmental Consulting
02.2023 - Current
Receptionist and Administrative Assistant
Edko, LLC
07.2013 - 02.2023
Customer Assistant
AT&T Call Center
12.2008 - 10.2012
Associate of Science - Computer Information Systems
Bossier Parish Community College
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