Tanya Lee
Amarillo,TX
Summary
Adaptable support professional with a versatile background in transportation, healthcare, and office administration. Known for attention to detail, effective communication, and reliable customer service. Brings strong call handling, scheduling software, and administrative support skills to improve workflow and service quality.
Overview
28
28
years of professional experience
Work History
Dispatcher
Jax Transportation
Amarillo, Texas
10.2022 - 10.2026
- Helped coordinate driver dispatch for JAX transportation shipments and routes.
- Monitored truck locations and changed routes for traffic delays.
- Handled driver inquiries to maintain safety and service quality, supporting safe road service.
- Communicated load progress to ensure all parties were informed. with drivers, customers, and terminal staff.
- Managed large volume of phone calls, ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated communication for emergency calls to ensure timely assistance for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Office Administrative Assistant
AmeriCold Logistics
Amarillo, TX
09.2018 - 10.2022
- Welcomed visitors, handled phone calls, and maintained the reception desk to create a positive first impression.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Directed incoming calls, scheduled appointments, and offered general office information to ensure smooth operations.
- Responded promptly to phone inquiries, facilitating effective communication with callers and emails from carriers, customers, and warehouse supervisors.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
ICU Unit Secretary
BSA Health System
Amarillo, Texas
04.2011 - 02.2016
- Managed multi-line phone inquiries to facilitate timely communication within ICU team, directing requests to appropriate departments under pressure.
- Provided prompt bedside support by answering call lights, phones, and unit requests to enhance patient satisfaction.
- Scheduled diagnostic tests, procedures, and patient transports with care teams.
- Prepared charts for incoming patients prior to their admission into the ICU unit.
- Processed physician orders and transcribed chart updates in electronic medical records.
- Maintained confidential patient records and protected sensitive Health System information.
- Responded to requests for medical records in a timely manner while adhering to HIPAA regulations.
- Performed data entry tasks such as entering patient demographic information into computer systems accurately and efficiently.
Labor & Delivery Unit Secretery /Certified Nursing Assistant
San Juan Regional Medical Center
Farmington, New Mexico
01.1999 - 08.2004
- Managed paperwork, insurance, and medical records for mothers and infants during stressful labor and delivery situations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transcribed doctors' orders, including medication and lab test requests.
- Answered phones and routed calls for nurses, physicians, and families.
- Provided assistance with billing inquiries to ensure patient understanding and satisfaction. and facilitated communication between patients and financial departments.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Ensured confidentiality of all patient information in compliance with HIPAA guidelines.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Updated group medical records and technical library to promote smooth office operations.
- Supported admissions, discharges, and comfort care for San Juan Regional Medical Center patients.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
Education
Certificate of Bussiness And Office Technologies - Business Administration
Roswell Business And Office Technologies
Roswell, NM05-1996
Skills
- Logistics coordination
- Scheduling software
- Timeline delivery management
- Call handling
- Attention to detail
- Effective communication
- Customer service
- Client relations
- Multi-channel communication
- Problem solving
- Stress management
Timeline
Dispatcher
Jax Transportation
10.2022 - 10.2026
Office Administrative Assistant
AmeriCold Logistics
09.2018 - 10.2022
ICU Unit Secretary
BSA Health System
04.2011 - 02.2016
Labor & Delivery Unit Secretery /Certified Nursing Assistant
San Juan Regional Medical Center
01.1999 - 08.2004
Certificate of Bussiness And Office Technologies - Business Administration
Roswell Business And Office Technologies