Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya-Marie Morris

Somerville,MA

Summary

Dedicated Customer Service Associate with a proven track record at Burlington Coat Factory, excelling in customer satisfaction and efficient cash handling. Leveraged strong work ethic and empathy to resolve complaints and ensure positive customer experiences. Skilled in multitasking and organization, consistently maintaining high accuracy in transactions and inventory management.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

16
16
years of professional experience

Work History

Cashier

Dollar General
09.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Associate

Burlington Coat Factoy
03.2005 - 02.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Data Entry

Salter School
Malden, MA
04-2005

GED -

Scale @ Tufts University
Somerville
09-1999

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Product restocking
  • Refunds and exchanges
  • ID verification
  • Multitasking and organization

Timeline

Cashier

Dollar General
09.2020 - 03.2021

Customer Service Associate

Burlington Coat Factoy
03.2005 - 02.2006

No Degree - Data Entry

Salter School

GED -

Scale @ Tufts University
Tanya-Marie Morris