Tanya Osbourne
Queens,NY
Summary
Certified Medical Assistant with a strong desire to apply newly acquired skills in a medical facility. Proficient in venipuncture procedures, exam room preparation, patient history gathering, vital signs monitoring, patient positioning, patient education, and first aid administration. Experienced in medical record maintenance and office procedures, ensuring smooth day-to-day operations. Collaborative team player with excellent communication and organizational skills. Demonstrates exceptional efficiency and organization in medical procedures and patient service. Possesses a solid foundation of empathy and commitment to patient care and is eager to learn and grow in a healthcare setting. Knowledgeable about patient care guidelines and basic healthcare procedures, combined with strong communication and teamwork abilities. Ready to utilize and enhance patient care and clinical assistance skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
White Castle
01.2015 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
CNA
Kings County Nursing Home
12.2018 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Medical Assisting - Medical
SUNY Brooklyn Educational Opportunity Center
Brooklyn, New York05.2024
GED -
SUNY Brooklyn Educational Opportunity Center
Brooklyn, New York12.2016
Skills
- Detailed Oriented
- Teamwork
- Time management
- Team leadership
- Decision-making
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Basic life support
- Compassionate communication
- Clinical documentation
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - NYS Dept of Health
Timeline
CNA
Kings County Nursing Home
12.2018 - 01.2020
Manager
White Castle
01.2015 - Current
- First Aid Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - NYS Dept of Health
Medical Assisting - Medical
SUNY Brooklyn Educational Opportunity Center
GED -
SUNY Brooklyn Educational Opportunity Center
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