TANYA PIVONKA-DEWANE

• Welcome incoming guests, perform check-ins and check-outs, and provide information of all hotel services and amenities
• Address guest inquiries and resolve any issues or complaints promptly and courteously
• Reconcile daily transactions, address discrepancies and maintain precise recording
• Run night audit, complete required reports, forecasts, and spreadsheets

• Greet, register and attend to guests upon arrival and departure
• Manage front desk operations including check-ins, check-outs, and reservations
• Resolve guest complaints professionally and efficiently
• Verify accuracy of all postings to PMS and make adjustments or corrections as needed
• Run night audit, complete required reports and finalize spreadsheet

• Welcome incoming guests and confirm satisfaction with departing guests to promote guest loyalty
• Provide efficient customer service when addressing questions and concerns
• Update guest profiles by posting updated daily rates, taxes, and special charges
• Complete end of day reporting and run night audit

Summa Cum Laude

Phi Theta Kappa Honor Society