Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANYA PIVONKA-DEWANE

Manitowoc,WI

Summary

Professional Front Desk Agent/Night Auditor with over ten years accounting and customer service experience. Recognized for increasing customer satisfaction scores by 25% when employed at Econolodge. Adept at providing exceptional front desk service while multitasking night audit duties. Complete night audit, reports, and spreadsheets with accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

Night Auditor/Front Desk Agent

Extended Stay Airport
Green Bay, WI
05.2023 - 11.2025
  • Welcome incoming guests, perform check-ins and check-outs, and provide information of all hotel services and amenities
  • Address guest inquiries and resolve any issues or complaints promptly and courteously
  • Reconcile daily transactions, address discrepancies and maintain precise recording
  • Run night audit, complete required reports, forecasts, and spreadsheets

Front Desk Agent/Night Auditor

Cobblestone Hotels
De Pere, WI
01.2023 - 07.2023
  • Greet, register and attend to guests upon arrival and departure
  • Manage front desk operations including check-ins, check-outs, and reservations
  • Resolve guest complaints professionally and efficiently
  • Verify accuracy of all postings to PMS and make adjustments or corrections as needed
  • Run night audit, complete required reports and finalize spreadsheet

Front Desk Agent/Night Auditor

Econo Lodge
Manitowoc, WI
08.2017 - 08.2021
  • Welcome incoming guests and confirm satisfaction with departing guests to promote guest loyalty
  • Provide efficient customer service when addressing questions and concerns
  • Update guest profiles by posting updated daily rates, taxes, and special charges
  • Complete end of day reporting and run night audit

Education

Associates in Accounting -

Lakeshore Technical College
Cleveland, WI
05-2003

Skills

Effective Communication

Patience

Active Listening

Adaptability

Multitasking

Time Management

Timeline

Night Auditor/Front Desk Agent

Extended Stay Airport
05.2023 - 11.2025

Front Desk Agent/Night Auditor

Cobblestone Hotels
01.2023 - 07.2023

Front Desk Agent/Night Auditor

Econo Lodge
08.2017 - 08.2021

Associates in Accounting -

Lakeshore Technical College
TANYA PIVONKA-DEWANE