Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Roberts

Tanya Roberts

The Colony

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

20
20
years of professional experience

Work History

Front End Supervisor

Home Depot
10.2024 - 03.2025
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Psychiatric Nursing Assistant

Rusk State Hospital
02.2022 - 08.2024
  • Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
  • Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
  • Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
  • Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.

Server

BJ's Restaurant & Brewhouse
05.2018 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender Shift Manager

Scooters Bar and Grill
03.2013 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server Manager

Daves American Grill
04.2007 - 11.2012
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Nurse Assistant

Overbrook Rehab Center
03.2005 - 03.2007
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.

Education

GED -

Trinity Valley Community College
Athens, TX
11-2016

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Time management
  • Staff management
  • Listening skills
  • Cash counting
  • Cash handling
  • Employee motivation
  • Hospitality services

Timeline

Front End Supervisor

Home Depot
10.2024 - 03.2025

Psychiatric Nursing Assistant

Rusk State Hospital
02.2022 - 08.2024

Server

BJ's Restaurant & Brewhouse
05.2018 - 01.2022

Server/Bartender Shift Manager

Scooters Bar and Grill
03.2013 - 02.2018

Server Manager

Daves American Grill
04.2007 - 11.2012

Nurse Assistant

Overbrook Rehab Center
03.2005 - 03.2007

GED -

Trinity Valley Community College

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Tanya Roberts