Tanya Taplin
Houston
Summary
Empathetic Patient Access Representative with a focus on high productivity and efficiency in healthcare operations. Delivered exceptional patient service through effective communication, problem-solving, and time management skills. Contributed to team success by specializing in patient registration, insurance verification, and appointment scheduling.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions LLC
Houston
12.2024 - Current
- Facilitated patient registration processes to ensure accurate information collection.
- Managed incoming calls, addressing patient inquiries and scheduling appointments to streamline access to care.
- Verified insurance eligibility and benefits for patients prior to service delivery.
- Collaborated with team members to improve patient access workflows, resulting in smoother operations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients through face-to-face interviews, ensuring accurate collection of demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Patient Financial Counselor
Harris Health Systems, Lyndon B. Johnson Hospital
Houston
10.2007 - 12.2020
- Facilitated financial assistance applications for eligible patients seeking care.
- Assist patients with qualifying for financial assistance or Medicaid.
- Educated patients on payment plans and available financial resources.
- Assisted patients in understanding financial responsibilities and insurance options.
- Collaborated with healthcare staff to resolve patient billing inquiries efficiently.
- Insurance verification and secure benefits.
- Work with various outpatient clinics to try to get scheduled patients financially cleared for Day Surgery.
- Bedside, telephone and in person registration and liability collections.
Education
MB Smiley High School
Houston, TxSkills
- Patient registration
- Insurance verification
- Appointment scheduling and admissions
- Electronic records management
- Patient insurance education
- Financial counseling
- Appointment scheduling and admissions
Timeline
Patient Access Representative
Conifer Health Solutions LLC
12.2024 - Current
Patient Financial Counselor
Harris Health Systems, Lyndon B. Johnson Hospital
10.2007 - 12.2020
MB Smiley High School