Tanya Tejeda-Rios
Passaic,NJ
Summary
Dynamic professional with a proven track record at Rack N Roll Arcade, excelling in customer service and cash handling accuracy. Expert in resolving conflicts and enhancing guest experiences, demonstrated through rigorous training and mentoring. Adaptable and results-driven, significantly improved customer satisfaction and operational efficiency. Skilled in inventory monitoring and possessing strong physical stamina.
Overview
3
3
years of professional experience
Work History
Key Holder
Rack N Roll Arcade
06.2024 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Guest Experience Host
Legoland Discovery Center
07.2022 - 02.2024
- Trained new team members in customer service best practices, elevating overall guest experience quality.
- Actively participated in team meetings to share insights on improving service levels as well as contributing ideas for upcoming events or promotions.
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
- Resolved guest concerns promptly, leading to increased positive feedback.
- Facilitated smooth communication between departments for seamless operations and cohesive teamwork.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Streamlined check-in processes for quicker and more efficient guest experiences.
- Processed payments accurately and securely while adhering to industry-standard protocols.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Ride Operator
Nickelodeon Universe
06.2021 - 08.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
Education
High School Diploma -
Passaic High School
Passaic, NJ08.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Inventory Monitoring
- Adaptable to Changing Demands
- Inventory and Stocking
- Basic Mathematics
- Physical Stamina
- Store maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Rack N Roll Arcade
06.2024 - 07.2024
Guest Experience Host
Legoland Discovery Center
07.2022 - 02.2024
Ride Operator
Nickelodeon Universe
06.2021 - 08.2021
High School Diploma -
Passaic High School
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