Tanya Thomas

• Managed tenant communications, addressing inquiries promptly to enhance tenant satisfaction.
• Coordinated maintenance requests and scheduled timely repairs with service providers to ensure property upkeep.
• Supported lease administration tasks, preparing and filing documents to maintain organized records.
• Process and submit invoices through the Nexus system while maintaining accurate record. Coordinate new-hire badge requests and updates.

• Created and maintained comprehensive documentation for operational processes and procedures to enhance user understanding.
• Revised technical documents for clarity, improving readability and user accessibility.
• • Updated Standard Operating Procedures (SOPs) in Salesforce.

Coordinated with cross-functional teams to ensure precise information flow, supporting project alignment.

• Updated and submitted training rosters while maintaining accurate records.

• Assisted in preparing legal documents and contracts for small business loans.
• Organized case files and maintained accurate records for client consultations.
• Reviewed policy manuals to ensure compliance with federal regulations.
• Maintained confidentiality of sensitive information in all documentation processes.
• Maintained contact with clients regarding case updates or changes in procedures.
• Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.

• Supervised customer service team to ensure quality support and timely responses.
• Resolved complex customer inquiries and escalated issues as needed.
• Implemented process improvements to enhance service efficiency and satisfaction.
• Trained new staff on company policies and customer service protocols.