Tanya Wade
New Orleans,LA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Holiday Inn Express Hotel Suites. Excelled in staff management and operations management, driving sales growth through strategic marketing collaborations. Skilled in motivating teams for peak performance, demonstrated by significantly improved service standards and brand awareness.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel Suites
936 St. Charles Ave
07.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Front Office Manager
Hotel Management Of New Orleans
1601 Lafitte Ave
07.2006 - 07.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Associate Of Business Administration - Business Administration And Management
Southern University At New Orleans
New Orleans, LA05.1997
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
Timeline
Assistant General Manager
Holiday Inn Express Hotel Suites
07.2023 - Current
Front Office Manager
Hotel Management Of New Orleans
07.2006 - 07.2023
Associate Of Business Administration - Business Administration And Management
Southern University At New Orleans