Tanya Wallace
Palmetto Wellness & Injury Center
Cheraw,SC
19
years of professional experience
Work History
Front Desk Receptionist
11 Months- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Scheduled appointments using electronic health records software to optimize daily workflow.
- Coordinated patient communications, providing information on services and addressing inquiries effectively.
- Processed patient intake forms accurately, ensuring compliance with healthcare regulations and procedures.
Safety / HR
9 Months- Processed new hires in the HR system.
- Maintained accurate employee records in compliance with legal requirements.
- Provided safety training sessions for employees, emphasizing best practices and proper use of personal protective equipment (PPE).
- Mentored new hires on safe work practices during their orientation process ensuring they were aware of potential hazards specific to their roles.
Operations Services Supervisor
16 Years 11 Months- Trained and mentored new hires on company policies, procedures, and safety protocols
- Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
- Collaborated with the procurement department to ensure timely delivery of materials while minimizing costs
- Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards
- Conducted regular performance evaluations for operations staff to identify areas for improvement and provide feedback
- Managed a team of 5 tellers, providing guidance and support to ensure efficient and accurate transaction processing
- Implemented new cash handling procedures that reduced errors and improved overall teller performance
- Monitored daily cash levels to ensure adequate funds for customer transactions while minimizing excess cash on hand
- Collaborated with branch manager to develop strategies for achieving sales goals
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations
- Assisted customers with account openings, closings, deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently
- Maintained a clean and organized work area to provide a professional environment for both employees and customers
- Utilized strong communication skills to build relationships with customers, promoting loyalty and repeat business
- Collaborated with other departments within the bank to address customer needs or concerns in a timely manner
- Trained staff on new banking software systems or updates to existing systems to enhance operational efficiency
- Identified opportunities for upselling additional banking products/services based on individual customer needs
- Ensured compliance with all regulatory requirements related to cash handling procedures
- Provided coaching and feedback to team members regarding performance expectations
- Mentored junior tellers by providing guidance on best practices for delivering exceptional service
- Conducted periodic performance evaluations of team members
- Investigated discrepancies related to balancing accounts at the end of each day
- Collaborated with other lead tellers to share best practices and ensure consistency across branches
- Managed vault operations, ensuring proper security measures were followed at all times
- Coordinated daily schedules for teller staff to ensure adequate coverage during peak hours
- Participated in regular meetings with management to discuss branch performance and identify areas for improvement
- Performed monthly audits of teller cash drawers to verify accuracy and detect any discrepancies
- Collaborated with internal auditors during annual audits, providing necessary documentation and support as required
- Developed relationships with key customers, addressing their specific banking needs proactively
- Ensured compliance with all bank policies, procedures, and regulations related to teller operations
Education
No Degree - Accounting
High School Diploma
Skills
Management
Computer skills
Microsoft Excel
Microsoft Word
Human resources
Time management
Timeline
Front Desk Receptionist
Palmetto Wellness & Injury Center
06.2025 - 05.2026Read More
Safety / HR
Service Transportation, Inc
08.2024 - 05.2025Read More
Operations Services Supervisor
First Citizens Bank
08.2007 - 07.2024Read More
NETC
No Degree from Accounting
Read More
Cheraw High School
High School Diploma
Read More