Tanya Watson
Weatherford,TX
Summary
Dynamic Service Deli Manager at Albertsons for 33 years with a proven track record in inventory management and staff training. Enhanced customer satisfaction through innovative product presentation and compliance with food safety standards. Successfully reduced waste while fostering a motivated team environment, achieving high ratings in service excellence.
Overview
34
34
years of professional experience
Work History
Service Deli Manager
Albertsons
Weatherford, TX
10.2016 - Current
- Managed daily operations of deli department, ensuring product freshness and quality standards.
- Trained and mentored staff on food safety practices and customer service excellence.
- Developed and implemented efficient inventory management processes to reduce waste.
- Monitored sales trends to adjust product offerings and enhance customer satisfaction.
- Led team meetings to promote communication and address operational challenges effectively.
- Enforced compliance with health regulations, maintaining a safe workplace for staff and customers.
- Streamlined workflow processes, increasing productivity within the deli department's operations.
- Expanded customer base by introducing new menu offerings based on market trends and consumer preferences.
- Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Successfully managed budgetary constraints while maintaining high-quality products and services in the deli area.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
- Enhanced operational efficiency through the implementation of standardized procedures for food preparation, storage, and waste disposal.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Contributed to overall store success by actively participating in cross-functional initiatives such as promotional events or inventory management.
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
- Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
- Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
- Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for Number staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Newspaper Carrier
Dallas Morning News
Dallas - Fort Worth
10.1992 - 09.1995
- Delivered newspapers consistently, ensuring timely distribution to subscribers across designated routes.
- Maintained accurate inventory of supplies and materials for efficient daily operations.
- Navigated diverse neighborhoods, adapting routes based on weather conditions and traffic patterns.
- Communicated effectively with customers to resolve delivery issues and enhance service satisfaction.
- Assembled and bagged newspapers prior to delivery.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Improved route efficiency with careful planning and route optimization techniques.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Managed time efficiently to accommodate unexpected challenges or delays in the delivery process.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.1992
Skills
Maintaining cleanliness
Sanitation standards
Food safety compliance
Product presentation
Task delegation
Staff training
Inventory management
Sales promotion
Merchandise replenishment
Display upkeep
Cleaning & sanitation
Deli product packaging
Time management
Reliable and responsible
Food preparation
Timeline
Service Deli Manager
Albertsons
10.2016 - Current
Newspaper Carrier
Dallas Morning News
10.1992 - 09.1995
High School Diploma -
Arlington Heights High School