Tanzia Shimul
Queens,NY
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Anil Shah Network (Dunkin Donuts Inc)
03.2019 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored crew members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled customers' issues and assisted other employees and maintained excellent customer service.
Crew Member
Anil Shah Network (Dunkin Donuts INC)
03.2015 - 03.2019
- Worked front counter, took and prepared orders accordingly.
- Communicated well with teammates and accepted mentoring from management team.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Science Teacher
British Standard School
06.2012 - 01.2015
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Coordinated and collaborated with other faculty members during lesson plan development.
Education
Bachelor of Arts - Biochemistry
Queens College of The City University of New York
Flushing, NY12.2024
Associate of Science - Health Science
Borough of Manhattan Community College of The City University of New York
New York, NY05.2018
Skills
- Leadership
- Communication expert
- Critical thinking
- Training and management
- Negotiations skills
- Time management
- Interpersonal skills
- Exceptionally adaptable
Certification
- Qualifying Certificate in Food Protection (NYC Department of Health and Mental Hygiene)
Timeline
Store Manager
Anil Shah Network (Dunkin Donuts Inc)
03.2019 - 08.2023
Crew Member
Anil Shah Network (Dunkin Donuts INC)
03.2015 - 03.2019
Science Teacher
British Standard School
06.2012 - 01.2015
Bachelor of Arts - Biochemistry
Queens College of The City University of New York
Associate of Science - Health Science
Borough of Manhattan Community College of The City University of New York
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