Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tapanga McKnight

Customer Service Representative
Greenville,MS

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Tractor Supply
Greenville, MS
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Customer Service Representative

Salesforce
Oxford, MS
01.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier

McDonald's
Greenville, MS
08.2018 - 01.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Krystal's Restaurant
Greenville, MS
02.2017 - 07.2018
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Greenville High School
Greenville, MS
05.2018

Skills

  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Exceptional Communicator
  • MS Office Proficiency
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Timeline

Customer Service Associate

Tractor Supply
05.2021 - Current

Customer Service Representative

Salesforce
01.2020 - 05.2021

Cashier

McDonald's
08.2018 - 01.2020

Cashier

Krystal's Restaurant
02.2017 - 07.2018

High School Diploma -

Greenville High School

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Tapanga McKnightCustomer Service Representative