Tapash Khadka
Lancaster,Pennsylvania
Summary
Results-oriented Human Resources Manager and IT Support Specialist with expertise in Microsoft 365 administration and conflict resolution. Streamlined onboarding processes and enhanced compliance to drive operational efficiency and cultivate a positive workplace culture. Managed technical support and HR functions to align with organizational objectives.
Overview
8
8
years of professional experience
Work History
Human Resources Manager / IT Support Specialist
SUNRISE HOME CARE SERVICES LLC
Harrisburg, PA
01.2024 - Current
- Microsoft 365 Administration: Managed full tenant setup, including domain procurement, email system architecture, and organization-wide security configuration.
- User Lifecycle Management: Administered user accounts and group policies, ensuring secure and efficient access to company resources and enhancing overall security posture.
- Hardware Deployment: Executed end-to-end setup and configuration for a diverse hardware fleet, including Windows PCs, Apple (macOS) computers, and commercial-grade networked printers.
- Data Protection: Implemented and maintained office-wide file backup systems to ensure business continuity and disaster recovery readiness.
- Technical Support: Provided dedicated standby and on-call IT support, troubleshooting complex hardware, software, and connectivity issues for on-site and remote staff.
- Infrastructure Maintenance: Managed the installation and optimization of office peripherals and networking equipment (commercial printers, scanners, and workstations).
- Supervised HR staff, resolving conflicts and prioritizing tasks to maintain operational efficiency and team cohesion.
- Ensured strict adherence to federal and PA state (DOH) regulations, maintaining full compliance for home care operations.
- Managed full-cycle recruitment, credential verification, and PA-specific background checks (FBI, Child Abuse, State Police).
- Led internal audits and supported external compliance reviews, reducing regulatory risk and ensuring adherence to industry standards.
- Maintained accurate and confidential employee files within the HRIS, upholding high standards of data privacy.
Realtor
COLDWELL BANKER
Lancaster
08.2021 - 11.2024
- Guided clients through buying and selling processes for residential properties.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Cultivated strong client relationships through consistent communication and timely updates.
- Conducted detailed market analysis to assess property values and identify emerging trends.
- Created targeted marketing strategies to enhance property visibility and engage potential buyers.
- Collaborated with mortgage brokers, inspectors, and title companies on transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
Human Resources Manager / IT Support Specialist
ORCHID HOME HEALTH SERVICES INC
Lancaster, PA
09.2020 - 07.2023
- Delivered IT support and managed the office helpdesk, ensuring seamless resolution of technical issues and uninterrupted operations.
- Supervised HR staff, emphasizing conflict resolution, team development, and task prioritization to improve team cohesion.
- Ensured full compliance with federal, state, and local employment laws and regulations, mitigating risks and upholding company integrity.
- Conducted and managed background checks and employee eligibility verifications with precision and confidentiality.
- Streamlined onboarding processes to meet compliance requirements, ensuring a smooth and welcoming experience for new hires.
- Monitored and documented caregiver compliance in HHA Exchange, ensuring adherence to regulatory and company standards.
- Collaborated with administrator to improve operational efficiencies and implement best practices across HR and IT functions.
Intern
LANCASTER SHERIFF'S OFFICE
Lancaster, PA
04.2018 - 07.2018
- Conducted detailed criminal background checks, enhancing licensing decisions and reinforcing public safety.
- Facilitated processing of firearm license applications, ensuring compliance with legal requirements and accuracy.
- Provided efficient assistance by answering official phone calls and addressing inquiries, ensuring proper call direction to departments.
Education
Associate Degree - Computer Science
Central Penn College
Lancaster, PA07.2021
Associate - Computer Information Systems with Networking and Security Concentration
YTI Career Institute
Lancaster, PA07.2018
Skills
- Core IT support
- Microsoft enterprise solutions
- Network and virtualization
- Hardware infrastructure
- Technical troubleshooting
- HR data management
- Information security
- Audit and risk management
- Communication skills
- Project management
- Business process improvement
- Conflict resolution strategies
- Microsoft 365 administration
- Human resources management
- Background verification
- Employee onboarding processes
- Data backup systems
- Compliance auditing procedures
- Client relationship management
- Performance evaluation techniques
- Team leadership and supervision
- Marketing strategy development
- Employment law knowledge
- HR guidance and support
- Personnel recruitment strategies
- Benefits administration expertise
- Organizational development planning
Volunteer Experience
- Lancaster County Sheriff's K-9 Ride
- AFJROTC Color Guard
- AMVETS Post 19
- Coved Relief Efforts
Awards
- JP McCaskey High School Certificate of Excellence Outstanding Performance
- United States Air Force JROTC
- Rotary Youth Leadership Award
- YTI Semester Perfect Attendance
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Timeline
Human Resources Manager / IT Support Specialist
SUNRISE HOME CARE SERVICES LLC
01.2024 - Current
Realtor
COLDWELL BANKER
08.2021 - 11.2024
Human Resources Manager / IT Support Specialist
ORCHID HOME HEALTH SERVICES INC
09.2020 - 07.2023
Intern
LANCASTER SHERIFF'S OFFICE
04.2018 - 07.2018
Associate Degree - Computer Science
Central Penn College
Associate - Computer Information Systems with Networking and Security Concentration
YTI Career Institute