Tray Reid

• Associate recruitment, hiring, staffing, development, succession planning, and guidance on the execution of company HR programs and initiatives.
• Develops, communicates, and implements HR practices and action plans to meet business needs by collaborating with managers, co-workers, associates, and other business partners; analyzing and applying data from multiple resources to ensure accuracy; monitoring strategy progress and results; and identifying and addressing process improvement opportunities.
• Supports and advocates for associates by modeling Walmart core values; striving to ensure excellence and respect are incorporated into daily routines, meetings, and communications; encouraging associates to lead by example and act with integrity; and correcting and/or reporting issues or concerns to management.
• Improved company success with 25.7% increase in AES over six months’ timeframe. (02/2024 - 07/2024)

• Trained and onboarded new hires for the call center, spending 90-day periods ensuring they gained the knowledge and skills required for success in their roles.

• Provided real-time support by answering questions and addressing concerns from agents over the phone, ensuring consistent performance and customer satisfaction.

• Recognized as “The Top Mentor” for leadership in resolving agent challenges, devising solutions, and training agents to deliver customer-focused results by finding the “YES.”

• Held access to exclusive lead-level Tex Expert codes to assist agents with complex tasks and ensure job completion with accuracy and efficiency.

• Collaborated directly with the HR Manager to align with company objectives, improve associate relations, and support organizational needs.

• Partnered with the store manager to recruit, interview, and train new team members, ensuring seamless onboarding and adherence to company standards.
• Trained employees on the POS cash register system, ensuring operational efficiency and excellent customer service.
• Maintained organizational systems to ensure the restaurant remained clean, efficient, and customer friendly.
• Assisted store managers with key tasks, including weekly inventory management and staff scheduling using Microsoft Excel.
• Represented the company professionally by answering telephones and addressing inquiries in a businesslike manner.