TAQUANA WILLIAMS
Kissimmee,USA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Ross Dress for Less
07.2025 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
Department Manager
HomeGoods, TJX Companies
09.2023 - 07.2025
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Create eye appealing displays to drive more sales and attract customers eye level.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Associate
Hand and Stone Massage and Facial
01.2024 - 04.2024
- Schedule appointments for all clients
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Customer Service Associate
Wawa
03.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Assistant Store Manager
Eleven
11.2012 - 03.2023
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2003
Diploma - Medical Assistant
NUC University
Kissimmee, FLDiploma - Medical Billing And Coding
Everest Institute
Miami, FL11.2011
Skills
- Customer service
- Time management
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Stocking and receiving
- Upselling
- Outgoing personality
- Teamwork and collaboration
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Product sales
- Retail store operations
Certification
Certified Food Safety Manager
Timeline
Front End Supervisor
Ross Dress for Less
07.2025 - Current
Sales Associate
Hand and Stone Massage and Facial
01.2024 - 04.2024
Department Manager
HomeGoods, TJX Companies
09.2023 - 07.2025
Customer Service Associate
Wawa
03.2023 - 10.2023
Assistant Store Manager
Eleven
11.2012 - 03.2023
Diploma - Medical Assistant
NUC University
Diploma - Medical Billing And Coding
Everest Institute
High School Diploma -
Homestead Senior High School
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