Licensed security guard 4+ years of experience achieving significant safety and security improvements. Excellent communicator, thrives in fast - paced environments with Set of drive skills.
Multi-talented member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business and eager to learn more about business to advance professionally.
Work History
Cashier
Pollo Tropical Restaurant
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Call Center Representative
Advantage Reserve
01.2020 - 2024
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Package Handler
Fed Ex Ground
01.2020 - 2023
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assembled, sealed, and loaded packages into correct trucks.
Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Removed jams and unblocked conveyor system to maintain flow of goods.
Contributed to increased productivity by working effectively in high-pressure situations.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Security Officer
Hawk Wye Protection Services
01.2019 - 2023
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Cashier
Cumberland Farms Gas Station
01.2020 - 2022
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.