Tara Ankenbauer
Fruitland,ID
Summary
Proficient receptionist with over 10 years of experience in schedule management and document processing. Known for exceptional customer service skills and the ability to resolve client inquiries efficiently, contributing to a positive office atmosphere.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Receptionist
Dinius & Associates
Nampa, ID
10.2019 - Current
- Greeted and assisted clients upon arrival at the office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients and maintained calendar organization.
- Maintained front desk area, ensuring a welcoming environment for visitors.
- Handled client inquiries and resolved issues with professionalism and courtesy.
- Processed incoming and outgoing mail.
- Coordinated office supplies inventory and placed orders.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Secretary
Notus-Parma Highway District
Parma, Idaho
06.2007 - 09.2019
- Greeted visitors and directed to appropriate location or person.
- Handled incoming calls and directed callers to appropriate department or employee.
- Operated office equipment including photocopiers, scanners, and fax machines to ensure efficient document processing.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Sorted incoming mail for distribution to appropriate personnel. and distributed it to appropriate personnel or departments within the organization.
- Assisted with accounts receivable and accounts payable functions, supporting financial operations and record accuracy.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Created and updated spreadsheets to track and report data.
Bank Teller
Home Federal Bank
Meridian, Idaho
08.1999 - 02.2004
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Managed cash drawer and balanced daily transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted clients with account inquiries and banking services.
- Promoted bank products and services, resulting in increased customer engagement and satisfaction.
- Resolved customer complaints with professionalism and empathy, fostering a positive banking experience.
- Maintained compliance with banking regulations and security protocols.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Guided customers in opening new accounts, ordering checks, and setting up online banking, contributing to improved customer retention.
Education
High School Diploma -
Parma High School
Parma, ID05-1998
Skills
- Appointment scheduling
- Schedule management
- Document processing
- Office management
- Client communication
- Telephone communication
- Customer service
- Records management
- Conflict resolution
- Detail orientation
- Professional demeanor
- Professional conduct
Certification
- Notary
Timeline
Receptionist
Dinius & Associates
10.2019 - Current
Secretary
Notus-Parma Highway District
06.2007 - 09.2019
Bank Teller
Home Federal Bank
08.1999 - 02.2004
High School Diploma -
Parma High School