Tara Ashton

Manage 8 Account Managers focused on client retention, genetic testing growth, and new account sales implementation. Collaborate and own the strategic relationship between clients and PathGroup to influence growth and protect business. Field travel with Account Managers to develop skills, upsell testing, mentor, provide expertise and leadership. Establish partnerships with hospital systems, medical management companies and physician clients, by processing a strong knowledge of the market, accounts and competitor. Ensure management of over $100M annual account base with 98% retention by providing superior customer service.

• Facilitate quarterly executive business reviews with key accounts to discover and solve pertinent initiatives
• Lead an account management team responsible for $2.5M annually upsell volume in genetic and specialty testing
• Analyze data to target accounts and ensure through an action plan that objectives are achieved
• Detail oriented and able to maintain all facets of large strategic accounts
• Successfully manage a team that collaborates with Phlebotomy, IT, Managed Care, Marketing, Transportation and Client Services
• Works in tandem with the Sales Managers to capture, on-board and maintain new business
• Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies
• Managed the integration of new acquisitions in TN, GA and VA, ensuring a smooth transition and alignment with the overall strategic vision
• Developed comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives
• Trained new employees on proper protocols and company standards

Responsible for overseeing a book of business valued at over $20M annually And managing over 175 accounts, while strengthening client relationship. Optimized client experiences through consistent communication, problem resolution, and a personal, positive rapport. Develop and leverage relationships to assist the sales team in new client execution and setup.

• Collaborated with cross-functional teams to ensure post-sales support, including but not limited to on boarding, computer set-up and training, and implementation of company policies and procedures
• Achieved sales quotas consistently through strategic planning and effective customer relationship management
• Implemented account management strategies for increased customer satisfaction and loyalty
• Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
• Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory
• Provided training sessions for new team members on account management techniques, leading to a more efficient workforce
• Organized regular meetings with existing clients to address their needs and identify upselling opportunities
• Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns
• Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets
• Managed over 200 accounts within the Southeastern territory

Provided administrative direction and support as directed by Galen Medical Group and the Standard Operating Guidelines set forth by GMG.

• Provided organizational support to physicians and mid level providers as it related to the practice of Gastroenterology.
• Reduced operational costs through effective budget management and resource allocation for multiple medical practices
• Improved staff productivity by developing comprehensive training programs tailored to individual job roles and responsibilities
• Streamlined billing processes, resulting in faster insurance reimbursements and accurate financial reporting for each practice
• Facilitated communication between clinical staff and administration teams to foster collaboration and shared decision-making in each practice
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations
• Boosted staff morale by offering constructive feedback and specific direction
• Supervised team of 8 physician, 63 office personnel and three locations
• Oversaw accounting, budgeting, and financial reporting
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures
• Ordered all pharmacy supplies and kept check on inventory levels