Tara Black
New London,NC
Summary
Dedicated Truck Dispatcher with a strong background in logistics and communication. Skilled in monitoring vehicle locations and troubleshooting delivery issues, consistently achieving timely deliveries and high customer satisfaction. Eager to leverage expertise to streamline operations and improve service quality.
Overview
10
10
years of professional experience
Work History
Truck Dispatcher
Adcock Brothers
Manheim, PA
09.2022 - Current
- Coordinated daily transportation schedules to optimize route efficiency and ensure timely deliveries.
- Communicated with drivers to relay critical information regarding routes, delays, and safety procedures.
- Monitored vehicle locations using GPS tracking systems to enhance dispatch responsiveness.
- Assisted in resolving operational issues by troubleshooting delivery challenges and coordinating solutions.
- Collaborated with management to develop strategies for reducing delivery times and improving customer satisfaction levels.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Sales Associate
MT Transportation and Drop Shipment
Commack, NY
02.2022 - 06.2022
- Assisted customers in selecting transportation solutions to meet specific needs and preferences.
- Processed orders efficiently using inventory management systems to ensure timely delivery.
- Collaborated with team members to optimize workflow and improve customer service standards.
- Trained new associates on product knowledge and company policies to enhance team performance.
Logistics/Pricing Coordinator
St Freight
Locust, NC
10.2016 - 01.2022
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in [Within the U.S.].
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
Education
Associate of Science - Forensics
Stanly Community College
Albemarle, NC05-2020
Skills
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Effective decision making
- Deadline oriented
- Dispatch software proficiency
- Transportation management systems
- Load management proficiency
- Logistics coordination
- Route planning expertise
- Customer relations
- Oral and written communications
- Relationship building
- Trucking dispatching
- Telephone etiquette
- Call center environments
- Issue resolution
Timeline
Truck Dispatcher
Adcock Brothers
09.2022 - Current
Sales Associate
MT Transportation and Drop Shipment
02.2022 - 06.2022
Logistics/Pricing Coordinator
St Freight
10.2016 - 01.2022
Associate of Science - Forensics
Stanly Community College