Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Briggs

Summary

Dynamic professional with extensive experience in customer service at Senture, excelling in complaint handling and active listening. Proven track record in mentoring staff and enhancing customer satisfaction. Skilled in CRM software and adept at critical thinking, driving operational excellence in fast-paced environments. Committed to fostering positive relationships and delivering exceptional service.

Overview

28
28
years of professional experience

Work History

CSR

Senture
10.2020 - 09.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Restaurant Owner

Millys On Main
04.2007 - 09.2020
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.

Assisted Living Administrator

BRIGGSIII, INC
03.1997 - 01.2007
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Conducted regular facility inspections and oversaw maintenance tasks preserving a clean well-maintained living environment for residents.

Education

Business

Edmonson County High School
Brownsville, KY
05-1988

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Computer proficiency
  • Documentation
  • Data entry
  • Office equipment proficiency

Timeline

CSR

Senture
10.2020 - 09.2024

Restaurant Owner

Millys On Main
04.2007 - 09.2020

Assisted Living Administrator

BRIGGSIII, INC
03.1997 - 01.2007

Business

Edmonson County High School

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