Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Billing Specialist
Wal-Mart
03.2023 - Current
Accurately process workers compensation medical bills by researching current state fee schedules to ensure proper payments.
Reduced errors in financial records by conducting monthly audits on pharmacy bills.
Ensured compliance with industry regulations by staying up-to-date on changes in medical billing rules and guidelines.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Researched and resolved billing discrepancies to enable accurate billing.
Patient Care Coordinator
Russ Physical Therapy
10.2022 - 03.2023
Data entry of new patient referrals and added new pages to patients' charts.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Responded to correspondence from insurance companies to verify patient's coverage.
Checked patient insurance, demographic and health history to keep information current.
Provided clerical support to company employees by copying, faxing and filing documents.
Licensed Massage Therapist
Ozark Holistic Center
04.2022 - 10.2022
Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Maintained client treatment records and designed long-term care programs for return customers.
Grew sales with great work ethic, individualized care plans and positive attitude.
Owner/Licensed Massage Therapist
Diamond State Therapeutic Massage
09.2020 - 10.2022
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
Provided treatment for medical conditions and injuries through therapeutic massage.
Certified Pharmacy Technician
Wal Mart Pharmacy
12.2003 - 10.2021
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained drug inventory levels by ordering necessary medications and supplies.
Consulted with insurance companies to complete claims processing, submitting prior authorizations and documentation, resolve concerns and reconcile payments.
Verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
Education
Diploma -
Penn Foster High School
Black Brook School Of Massage
Fayetteville, AR
Skills
Articulate Communication
Claims Processing
Cultural Awareness
Clinical Data Entry
Complex Problem-Solving
Analytical Skills
Customer and Client Relations
Administrative Support
Customer Data Confidentiality
Call Documentation Skills
Accomplishments
Arkansas State Board of Pharmacy Technician License
Licensed Massage Therapist
Greater Bentonville Chamber of Commerce Networking Events