Tara Dillon
Patient Financial Services Credit & Collections Manager
Springfield,IL
Summary
Personal Summary: . Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet patient needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
PFS Credit & Collections Manager
Springfield Memorial Hospital
Springfield, IL
02.2020 - Current
- Supervised 15-20 employees and assessed performances to determine training needs and define accurate plans for increasing production and quality as I maintain a portfolio of over 10 million dollars.
- Participated in team-building activities to enhance working relationships.
- Conducted performance reviews and implemented improvement plans.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
Patient Financial Service Supervisor
Patient Financial Services, Memorial Medical Center
Springfield, IL
11.2014 - 02.2020
- Effectively work in a high-volume of inbound customer calls
- Addressed and resolved customer issues empathetically and professionally
- Assist patient face to face in the lobby office, with any questions or concerns.
Correspondent Advocate
Blue Cross Blue Shield
Springfield, IL
09.2008 - 04.2014
- Accountable for processing complex electronic claims requiring further investigation and coding
- Responsible for researching and replying to inquiries in a prompt, accurate and objective manner
- Resolve pended claims and process claim adjustments
Claims Examiner/Processer
Blue Cross Blue Shield
Springfield, IL
09.2006 - 09.2008
- Adjust claims for provider/member refunds focusing on City of Chicago and Employee groups
- I assisted with Coordination of benefits and Durable medical equipment peer train in the class room
- I worked pended claims that needed investigation and reviewed as why a refund was received.
Education
No Degree -
Lincoln Land Community College
Springfield, IL 05.2001 -
High School Diploma -
Pleasant Plains High School
Pleasant Plains, IL 08.1996 - 05.2000
Skills
Staff Management
undefinedTimeline
PFS Credit & Collections Manager
Springfield Memorial Hospital
02.2020 - Current
Patient Financial Service Supervisor
Patient Financial Services, Memorial Medical Center
11.2014 - 02.2020
Correspondent Advocate
Blue Cross Blue Shield
09.2008 - 04.2014
Claims Examiner/Processer
Blue Cross Blue Shield
09.2006 - 09.2008
No Degree -
Lincoln Land Community College
05.2001 -
High School Diploma -
Pleasant Plains High School
08.1996 - 05.2000
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