Tara Goldsmith
Dayton,OH
Summary
Accomplished Customer Service professional with extensive experience in managing inbound communication and technical support. Proven ability to enhance customer satisfaction through effective complaint resolution and appointment coordination. Committed to maintaining operational efficiency while providing exceptional service.
Overview
13
13
years of professional experience
Work History
Front Office Specialist
Kettering Health Network
, OH
03.2024 - 09.2025
- Scheduled appointments and coordinated with healthcare providers effectively.
- Managed patient check-in and verification processes for smooth operations.
- Maintained accurate patient records in electronic health systems.
- Processed insurance claims and verified coverage for patients.
- Collaborated with medical staff to streamline office procedures.
- Handled payment processing to ensure accurate financial transactions. accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Ensured compliance with healthcare regulations and privacy standards.
- Assisted in training new front office team members on protocols.
- Performed data entry tasks into company databases accurately and efficiently.
- Organized filing system for easy retrieval of documents.
- Tracked inventory levels of office supplies while managing orders placed with vendors.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
Seasonal Associate Facilitator
Liveops
08.2022 - 11.2023
- Conducted comprehensive virtual training sessions, efficiently addressing inquiries related to the course content.
- Provided crucial technical setup assistance, ensuring seamless user experience for participants.
- Effectively supported the facilitator through chat monitoring and facilitated agent login procedures, ensuring smooth operational flow.
Client Support Specialist
OnSolve One Call Now
03.2021 - 08.2023
- Served as the primary point of contact for technical support, effectively managing high volumes of inbound communication via phone, email and chat.
- Successfully resolved customer inquiries, escalating complex issues to appropriate team members while maintaining a customer-centric focus and sense of urgency.
- Regularly initiated and reset system passcodes, reviewed system logs for errors, and provided concise explanations of new system features.
- Documented all customer interactions and system issues in the company CRM tool, contributing to data analysis and the maintenance of customer materials.
Syncrotist Training & QA
UTC
12.2018 - 06.2021
- Developed and implemented comprehensive training programs, including the creation of detailed manuals for both new hires and seasoned agents.
- Conducted skill set refresher courses to enhance agents' competencies and ensure high-quality service delivery.
- Evaluated agent performance by reviewing call data, scoring calls, and providing constructive feedback through coaching sessions.
Syncrotist 2nd Shift Supervisor
UTC
04.2017 - 12.2018
- Oversaw call volume management, ensuring efficient customer service operations.
- Coordinated team assignments and provided comprehensive feedback to enhance performance levels.
Syncrotist Agent
UTC
08.2017 - 11.2017
- Handled inbound client and caregiver calls, demonstrating exceptional customer service skills and professionalism.
- Successfully facilitated communication, ensuring accurate and timely transmission of necessary information to all relevant parties.
Syncrotist 2nd Shift Team Lead
UTC
11.2017 - 04.2017
- Provided comprehensive support through handling inbound calls and chats, effectively managing high volume times.
- Stepped in as acting supervisor during scheduled absences, demonstrating leadership by promptly addressing and resolving agent queries.
Senior Fraud Specialist
L Brands (Victoria Secret Direct)
Kettering, USA
05.2012 - 01.2017
- As a Senior Fraud Specialist, effectively managed both inbound and outbound calls to confirm transactions with customers or bank representatives, processed high-risk orders including those lost or damaged, and proficiently handled VIP transactions to ensure customer satisfaction.
Education
High School Diploma -
Belmont high school
dayton, ohio06-2005
Skills
- Excellent Communication Skills
- Problem-Solving Abilities
- Attention to Detail
- Technical Proficiency
- Time Management
- Multitasking
- Leadership
- Conflict Resolution Skills
- Empathy
- Patient scheduling
- Appointment coordination
- Technical support
- Team training
- Problem-solving capacity
- Calendar management
- Appointment scheduling
Timeline
Front Office Specialist
Kettering Health Network
03.2024 - 09.2025
Seasonal Associate Facilitator
Liveops
08.2022 - 11.2023
Client Support Specialist
OnSolve One Call Now
03.2021 - 08.2023
Syncrotist Training & QA
UTC
12.2018 - 06.2021
Syncrotist 2nd Shift Team Lead
UTC
11.2017 - 04.2017
Syncrotist Agent
UTC
08.2017 - 11.2017
Syncrotist 2nd Shift Supervisor
UTC
04.2017 - 12.2018
Senior Fraud Specialist
L Brands (Victoria Secret Direct)
05.2012 - 01.2017
High School Diploma -
Belmont high school