TARA HOOLEY- SEGO
Lakeville,MA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director, Project Manager & Procurement - E-Commerce Division
Matter Surfaces
08.2016 - Current
- Successfully led a team of professionals through critical projects, from strategic sourcing, contract administration and execution, and vendor management for purchases of services and products
- Oversaw supply chain functions to verify inventory levels and budget adherence. which covered SOW, RFQ, RFP, and contract execution.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Procurement and Inventory Management: Decreased overall inventory from $4.1 million in product to $2.2 million in product which is a 47% decrease in overhead expenditures
- Implemented Min/Max Operating Procedure for consistent purchasing practices
- Manage dozens of E-Commerce platforms with 99% success rate. Analyze pipeline projects to project sales for next month, quarter, and year
- Manage data analytics for Shareholders to ensure goals obtained for drop ship timelines, resource allocation, and budget management. Monitoring KPIs and NPS (Net Promotor Scores) to provide real-time project status
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations thus achieving a15% reduction in overall project costs through data-driven insights.
- Spearheaded implementation of Salesforce CRM software database; Netsuite, ERP software, and EDI Electronic Data Interchange. As a result, we achieved remarkable 20% improvement in project delivery time and enhanced team efficiency.
- Oversaw successful implementation of Electronic Data Interchange (EDI) for all Purchase Order (PO) entries, Sales Orders, Inventory and Invoicing. IT initiative reduced salary expenses for the department by 16%, demonstrating cost-effective management.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Achieved 98% client satisfaction rate and garnered positive feedback for exceptional project communication and stakeholder management.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Real Estates Salesperson
LakeLand Realty
04.1998 - Current
- Increased property sales by consistently providing exceptional customer service and maintaining strong knowledge of the local real estate market.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Streamlined administrative tasks such as drafting contracts, submitting documentation, and managing deadlines using advanced organizational skills.
- Developed successful marketing strategies to showcase properties and attract qualified buyers.
- Maximized exposure for listed properties through targeted marketing initiatives such as direct mail campaigns, digital advertising, and print materials.
- Conducted comprehensive property evaluations to provide accurate pricing recommendations for clients.
- Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
Owner/President
All Around Promotions
08.2013 - 05.2016
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Given 4.5 stars out of 5 for local area newspaper and Google Ads
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business. Negotiations saved the overall budget 11% in decreased costs.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Prepared annual budgets with controls to prevent overages.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Owner/ Executive Director
Reflections Care Club
08.2007 - 08.2013
- Independently founded and established a specialized dementia adult day care center from inception to operational success, providing a safe and nurturing environment for individuals living with dementia
- Built a strong effective team that demonstrated integrity, reliability and trust within colleagues and families
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Taught managers how to mediate conflicts and work under time constraints.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Maintained an impeccable track record during state inspections, with 100% compliance all years with zero deficiencies, by following generated compliance, quality assurance/quality control procedures in which I developed
- Developed and implanted comprehensive care plans tailored to an individual resulting in a 20% increase in overall participant well-being
- Collaboration with healthcare professionals to provide well-rounded services for the individual and family members
- Managed Fiscal Operations, all accounting regulations and Vendor Contracts to procure medical and housing needs, Oversaw healthcare team to ensure medical needs of clients were being addressed outside of facility
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Created and led marketing and recruitment teams, raised occupancy rate to over 95%, Led a team of department heads to improve staff training and performance, resulting in a 30% reduction in incident rates and enhanced safety measures
Executive Director
Emeritus Assisted Living
01.2000 - 01.2007
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Oversaw divisional marketing, advertising and new product development.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Monitored key business risks and established risk management procedures.
Education
Practical Nurse Program -
Bristol-Plymouth Regional Vocational Technical School
Taunton, MA06.1999
Bachelor of Science - Business Administration And Management
Eastern Nazarene
Quincy, MA05.1998
Real Estate Salesperson License - Real Estate Sales, Contract Negotiations, Finances
MA Board of Realtors
Taunton11.1996
Skills
- Administration/ Business Management (10 years)
- Establishing new business (10 years)
- Budget and Financial Management (10 years)
- Project Management with Quality Assurance emphasis (10 years)
- Procurement Management to include: Contract and Vendor Management, Inventory Tracking and Management, Logistics Management, KPI Tracking
- Staff training/development including Team Leadership (10 years)
- Customer Service Management to include: Issue resolution and Problem-Solving with de-escalation techniques
- Marketing and Sales (10 years)
- Proficient in MS Word, Excel, Outlook, and Presentation Skills
- Extensive knowledge and ability to troubleshoot/code Electronic Data Interchange (EDI), Customer Relation Management (CRM), Enterprise Resource Planning (ERP)
- E-commerce strategy and platform management
Certification
- Project Management Professional
- Certified Assisted Living Facility CORE Administrator
- Certified Legal Nurse Consultant
- Certified Dementia Practitioner
- Real Estate Salesperson License
- Licensed Practical Nurse
Awards
- HR Trainer of the Year (December 2023)
- Outstanding Project Manager Award (December 2020)
- Marketing Leadership Award (December 2012)
- HR Trainer of the Year (December 2012)
- Outstanding Customer Service (June 2011)
Timeline
Director, Project Manager & Procurement - E-Commerce Division
Matter Surfaces
08.2016 - Current
Owner/President
All Around Promotions
08.2013 - 05.2016
Owner/ Executive Director
Reflections Care Club
08.2007 - 08.2013
Executive Director
Emeritus Assisted Living
01.2000 - 01.2007
Real Estates Salesperson
LakeLand Realty
04.1998 - Current
Practical Nurse Program -
Bristol-Plymouth Regional Vocational Technical School
Bachelor of Science - Business Administration And Management
Eastern Nazarene
Real Estate Salesperson License - Real Estate Sales, Contract Negotiations, Finances
MA Board of Realtors
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