Tara Martin
Fox Lake,IL
Summary
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 5+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Advocate medical group
Lake Villa, IL
11.2021 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Provided consultations for patients about rights and services.
- Organized and maintained patient charts with proper classification and filing systems.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Bartender/pub Attendant
Village at Victory Lakes
Lindenhurst, IL
05.2020 - 08.2024
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
Certified Nursing Assistant/Med Surg Unit
Healthpark Medical Center
Fort Myers, FL
05.2021 - 09.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
Certified Nursing Assistant and Unit Secretary
Advocate Condell Medical Center
Libertyvlle, IL
01.2021 - 05.2021
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
Certified Nursing Assistant
Stonebridge Of Gurnee
Gurnee, IL
05.2019 - 01.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Certified Nursing Assistant
The Village Of Victory Lakes
Lindenhurst , IL
04.2017 - 05.2019
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Collected and documented vital signs to track current patient conditions.
- Used mobility devices to transport patients.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
Grant Community High School
Fox Lake 05-2002
Nurs
College of Lake County
Grayslake, ILBASSET Certification
Online
Skills
- Preparing meals
- Grooming and bathing assistance
- Infection control procedures
- Catheter change and preparation
- Collecting vital signs
- Performing patient intakes
- Monitoring fluids
- Collecting specimens
- Helping with medication
- Assisting with personal grooming
- Charting expertise
- Understands medical procedures
- First Aid/CPR
- Customer service
- Multitasking
- Computer skills
- Appointment confirmation
- Appointment scheduling
- Microsoft word
- Excel
- Data entry experience
- Scheduling appointments
- Office administration
- Communication
- Routing lab results
- Maintaining a clean bar
- Cash and credit transactions
- Wine and liquor expertise
- Customer Service
- Identification verification
- Bar service preparation
- Cash Register Operation
- Food Preparation
- Food Running
- Menu Memorization
- Organizational ability
Timeline
Patient Service Representative
Advocate medical group
11.2021 - Current
Certified Nursing Assistant/Med Surg Unit
Healthpark Medical Center
05.2021 - 09.2021
Certified Nursing Assistant and Unit Secretary
Advocate Condell Medical Center
01.2021 - 05.2021
Bartender/pub Attendant
Village at Victory Lakes
05.2020 - 08.2024
Certified Nursing Assistant
Stonebridge Of Gurnee
05.2019 - 01.2021
Certified Nursing Assistant
The Village Of Victory Lakes
04.2017 - 05.2019
High School Diploma -
Grant Community High School
Nurs
College of Lake County
BASSET Certification
Online
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