Tara McQueen
South Slope Pediatrics
Brooklyn,NY
18
years of professional experience
Dynamic Front Desk Administrator with proven expertise at South Slope Pediatrics , adept at enhancing patient experiences through exceptional customer service and effective communication. Demonstrated ability to streamline operations and improve workflow efficiency, while maintaining confidentiality and accuracy in handling sensitive information. Skilled in multitasking and proficient in various computer applications.
Work History
Front Desk Administrator
8 Years 1 Month- Managed patient check-in and check-out, ensuring smooth front desk flow and accurate visit documentation.
- Scheduled pediatric appointments, balanced provider calendars, and resolved conflicts promptly.
- Verified insurance coverage and collected patient information for accurate registration.
- Answered multi-line phone calls, routed messages, and supported families with routine questions.
- Maintained confidential records and followed HIPAA guidelines for sensitive patient data.
- Updated electronic health records with demographic changes, paperwork, and visit details.
- Coordinated referrals, forms, and prior authorization requests to support continuity of care.
- Improved office organization by implementing effective filing systems and document management practices.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
Front Desk Receptionist
9 Years 10 Months- Greeted patients and visitors, managed front desk flow, and maintained welcoming reception area.
- Scheduled appointments, updated calendars, and coordinated visit changes with clinical staff.
- Answered multi-line phone calls, relayed messages, and provided accurate information to callers.
- Verified patient demographics, insurance details, and completed intake paperwork with accuracy.
- Collected co-payments, processed receipts, and balanced daily front desk transactions.
- Communicated schedule updates, cancellations, and authorization needs to therapy team members.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Education
Associate of Science - Massage Therapy
Skills
Customer service
Multitasking Abilities
Dependable and responsible
Excellent communication
Critical thinking
Computer skills
Timeline
Front Desk Administrator
South Slope Pediatrics
10.2018 - CurrentRead More
Front Desk Receptionist
Support By Design,OT,PT,SLP,LLC
08.2008 - 06.2018Read More
New York College of Health Professions
Associate of Science from Massage Therapy
Read More