Extensive customer service experience. Strong computer, math and time management skills. Self motivated, dependable and quick to learn.
Overview
20
20
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Food Service Associate
Byrne Dairy
Rochester, NY
10.2024 - Current
Prepare, present and serve food.
Maintain sanitation standards.
Perform cashier duties.
Ensures food quality.
Adhere to safety and sanitation guidelines as well as providing excellent customer service.
Personal Shopper
Instacart
Rochester, NY
09.2023 - 04.2024
Shopped for items per customers request and delivered to designated location
Shift Manager
Crosby's
Churchville, NY
06.2022 - 11.2022
Oversee daily store operations.
Problem solving.
Customer service.
Cash handling.
Stocking.
Completing truck orders.
Inventory.
Open and close store as required.
Ensure other employees are completing necessary daily tasks.
Training of new hires.
Reporting back to Team Leader of any and all employee and customer concerns.
Assistant Manager
Dollar General
Churchville, NY
01.2022 - 04.2022
Oversee daily store operations.
Problem solving.
Customer service.
Cash handling.
Stocking.
Completing truck orders.
Inventory.
Open and close store as required.
Ensure other employees are completing necessary daily tasks.
Reporting back to Store Manager of any and all employee and customer concerns.
Assistant Manager
Crosby's Stores
Churchville, NY
04.2018 - 03.2021
Oversee daily store operations.
Problem solving.
Customer service.
Cash handling.
Stocking.
Completing truck orders.
Inventory.
Open and close store as required.
Ensure other employees are completing necessary daily tasks.
Training of new hires.
Reporting back to Team Leader of any and all employee and customer concerns.
Temporary Assignment
Kelly Services
Rochester, NY
08.2017 - 10.2017
Temporary clerical assignment at Superior Energy Services scanning and labeling customer contracts into their system.
Accounts Payable
Upstate Thermo King
Rochester, NY
09.2016 - 06.2017
Review and verify vendor invoices.
Sort, code and match Invoices.
Set up invoices for payment.
Enter and upload invoices into system.
Track expenses and process expense reports.
Prepare and perform check runs.
Post transactions to journals and ledgers.
Reconcile Accounts Payable transactions.
Maintain vendor files.
Monitor accounts to ensure payments are up to date.
Correspond with vendors and respond to inquiries.
Produce monthly reports.
Research and resolve invoice discrepancies and issues.
Mail Handler
USPS
Rochester, NY
11.2014 - 11.2015
Prepared incoming and outgoing mail for distribution.
Examine, sort and route mail.
Load, operate and occasionally adjust/or repair mail processing, sorting and canceling machinery.
Service Writer
Upstate Thermo King
Rochester, NY
02.2006 - 03.2013
Greet and assist customers.
Prepared repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required; obtained repair approval; entered RO into service database system.
Handled repair order charges, warranty validation and claims coverage's including computation of charges.
Handled Service Department filings and records.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Opened work orders and maintained control until closed and invoiced.
Received payment and record receipts for services.