Tara Mendoza
West Richland
Summary
Customer service and front office professional with over 10 years of experience in healthcare and hospitality environments. Skilled in patient services, insurance authorization and verification, scheduling, and front office operations. Known for professionalism, organization, and providing a positive experience in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Front Office Lead
Pacific Cataract and Laser Institute
06.2016 - 06.2022
- Managed daily front office operations in a high-volume medical clinic
- Processed insurance authorizations and verified patient eligibility
- Served as a primary contact for patient questions and concerns
- Supported staff scheduling, training, and workflow coordination
- Maintained HIPAA compliance and patient confidentiality
Receptionist / Patient Services Representative
Pasco Vision Clinic
09.2011 - 06.2016
- Provided front desk and patient support in a busy vision clinic
- Verified insurance coverage and obtained authorizations
- Scheduled appointments and managed high-volume phone calls
- Assisted patients with check-in, check-out, and documentation
Manager
Best Western
10.2006 - 07.2010
- Oversaw daily hotel operations and supervised front desk staff
- Resolved guest concerns and ensured high customer satisfaction
- Assisted with employee scheduling, training, and performance support
Education
High School Diploma -
Selah High School
Selah, WA01.2004
Skills
- Patient Services
- Insurance Authorization & Verification
- Front Office Operations
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Multitasking
- Time Management
- EMR & Office Systems
Timeline
Front Office Lead
Pacific Cataract and Laser Institute
06.2016 - 06.2022
Receptionist / Patient Services Representative
Pasco Vision Clinic
09.2011 - 06.2016
Manager
Best Western
10.2006 - 07.2010
High School Diploma -
Selah High School