Dana Potter
Camas
Summary
Exceptional call center representative with experience receiving and processing product orders, answering customer calls, and maintaining service levels by fielding and resolving customer issues.
Overview
9
9
years of professional experience
Work History
Cashier
New Seasons Market
Vancouver, WA
07.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Trained new cashiers on operational procedures and customer service best practices.
Front Desk Receptionist
Navigate Law Group
Vancouver, WA
07.2023 - 01.2024
- Responsible for creating new client consultations
- Responding and answering all phone calls and emails
- Processing all invoices and other payments and
- Assisted in all wills and trusts
Lead Teacher
Kiddie Academy
Vancouver, WA
03.2017 - 07.2023
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates.
- Trained and supervised new teachers.
- Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children.
Education
Bachelors - Human Development
Washington State University
Vancouver, WA06.2008
Skills
- Customer service
- Time management
- Communication skills
- Guest services
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
New Seasons Market
07.2024 - Current
Front Desk Receptionist
Navigate Law Group
07.2023 - 01.2024
Lead Teacher
Kiddie Academy
03.2017 - 07.2023
Bachelors - Human Development
Washington State University