Tara Simmons
Cape Girardeau,MO
Summary
I have a passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints, and referrals. Analytical, adaptable, and committed to exceeding customer expectations to build customer loyalty and satisfaction. I am organized, professional and empathetic.
Overview
26
26
years of professional experience
Work History
Chat Care Specialist
Hyatt Reservation Center
Marion, IL
05.2016 - 06.2022
- Nominated for colleague of the year two years in a row.
- As a Customer Service Representative taking reservations, then promoted to Loyalty Program Representative, then Chat Care Associate, and another promotion to Chat Care Specialist and Chat Care Mentor.
- Handled a multitude of responsibilities, from taking reservations, assisting with members' loyalty program, responding to emails, assisting with complaints, taking live chats, and mentoring my fellow colleagues as a supervisor.
General Manager
Southeast Group LLC
Scott City, Missouri
06.2010 - 09.2016
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Network Relations Consultant
Blue Cross Blue Shield Of Missouri
Cape Girardeau, MO
01.1996 - 12.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers/providers.
- Reported issues and escalated those that required further assistance.
- Maintained point of contact and status of escalated issues.
Education
High School Diploma -
Scott City High School
Scott City, MO05.1993
CNA Certificate -
Cape Girardeau Career And Technology Center
Cape Girardeau, MO05.1993
Skills
- Explaining Policy and Procedures
- Building Rapport and Credibility
- Quality Standards and Protocols
- Documenting and Recording Information
- Caring and Empathetic
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- First Aid
- Insurance Authorizations
- Time Management
- Professional Bedside Manner
- Word Processing
- Claims Handling and Coverage Verification
- Spreadsheet Tracking
Timeline
Chat Care Specialist
Hyatt Reservation Center
05.2016 - 06.2022
General Manager
Southeast Group LLC
06.2010 - 09.2016
Network Relations Consultant
Blue Cross Blue Shield Of Missouri
01.1996 - 12.2009
High School Diploma -
Scott City High School
CNA Certificate -
Cape Girardeau Career And Technology Center
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