Antonio Cato
Summary
Skilled Shift Leader with a strong background in supervising teams and training staff. Recognized for resolving customer complaints effectively and maintaining high standards of food safety compliance, ultimately driving operational efficiency and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Tatsu Ramen
Los Angeles
10.2016 - Current
- Supervised and led employees to achieve high productivity and uphold customer service standards.
- Supervised team during peak hours to ensure efficient service delivery.
- Trained new staff on menu items and customer service protocols to ensure consistent service quality.
- Assisted in training new employees on shift operations.
- Managed inventory levels to maintain stock availability and freshness.
- Implemented food safety standards to ensure compliance with health regulations.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints promptly to improve guest satisfaction and retention.
Education
High School Diploma -
Morningside Highschool
Inglewood, CA06-2005
Skills
- Food safety compliance
- Inventory management
- Operations management
- Staff training
- Shift checklists
- Customer service
- Team leadership
- Team motivation
- Time management
- Conflict resolution
- Effective communication
- Problem solving
Certification
- self serv manager certification
Timeline
Shift Leader
Tatsu Ramen
10.2016 - Current
High School Diploma -
Morningside Highschool