Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Tara Thronburg

Billings,MT

Summary

Dynamic professional with extensive experience in customer service and laboratory environments. At Walkers Grill, I excelled in high-pressure situations, enhancing guest satisfaction through effective multitasking and attentive service. Proven ability to maintain quality control and adhere to safety protocols in laboratory settings, ensuring accurate results and a safe workspace.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Host

Walkers Grill
10.2023 - 03.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

West Park Village Apartments
01.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lab Technician

Think Environmental
07.2019 - 03.2022
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.

Front Desk Receptionist

Allied Universal
01.2017 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Microbiology

Montana State University
Bozeman, MT

High School Diploma -

Skyview Highschool
Billings, MT
05-2013

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Attention to detail
  • Time management
  • Listening skills
  • Quality control
  • Sample preparation
  • Quality control monitoring
  • Laboratory safety protocols

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Certification

  • ServSafe

Languages

English
Full Professional

Timeline

Host

Walkers Grill
10.2023 - 03.2025

Server

West Park Village Apartments
01.2023 - 09.2024

Lab Technician

Think Environmental
07.2019 - 03.2022

Front Desk Receptionist

Allied Universal
01.2017 - 06.2019

Microbiology

Montana State University

High School Diploma -

Skyview Highschool