To obtain a position in a stimulating environment that enables growth and gains a skill set that will help lead to a prosperous future.
Overview
11
11
years of professional experience
Work History
Store Manager
DTLR
Silver Spring, Maryland
07.2022 - 09.2026
Implemented visual merchandising strategies to enhance store presentation and appeal.
Established store tactics and strategies to optimize operational performance and achieve sales goals.
Developed strategies to maximize sales and profitability.
Monitored sales trends to adjust strategies and maximize revenue opportunities.
Analyzed sales data to identify trends and adjust strategies accordingly.
Compiled monthly reports detailing sales performance and financial metrics to inform strategic decisions.
Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
Established customer service standards and monitored staff compliance.
Conducted regular staff meetings to align team on goals and enhance motivation.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Conducted regular price audits to maintain competitive pricing. to ensure competitive pricing.
Monitored inventory levels and placed orders to restock shelves.
Analyzed inventory levels to manage stock and optimize product availability.
Maintained accurate records of employee performance reviews.
Developed weekly staffing schedules to optimize personnel coverage. for store personnel.
Created staff work schedules and assigned team members specific duties.
Delegated work to staff, setting priorities and goals.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Updated POS system with new products and promotional offers.
Monitored progress by establishing plans, budgets and measuring results.
Implemented successful business strategies to increase revenue and target new markets.
Evaluated store performance and incorporated feedback to implement improvement plans.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Ensured compliance with safety regulations and company policies.
Assistant Store Manager
DTLR
Silver Spring, Maryland
07.2022 - 09.2026
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assisted in supervising daily store operations and staff performance.
Supported team training and development to enhance customer service skills.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Handled customer inquiries and resolved issues promptly and effectively.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Managed inventory levels and ensured stock availability on the sales floor.
Executed visual merchandising strategies to maintain brand standards in-store.
Coordinated promotional events to drive foot traffic and sales engagement.
Collaborated with management to implement process improvements for efficiency.
Oversaw daily cash handling procedures and reconciled discrepancies.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Conducted regular audits to ensure compliance with company policies and procedures.
Maintained a safe working environment by enforcing safety regulations.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Full Time
DTLR
Silver Spring, Maryland
07.2022 - 09.2026
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Achieved high levels of customer satisfaction by addressing concerns promptly. by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Part Time Associate
DTLR
Silver Spring, Maryland
07.2022 - 09.2026
Assisted customers with product selections and inquiries during peak hours.
Educated customers on promotions and loyalty programs effectively.
Built relationships with customers by providing friendly customer service.
Handled incoming customer calls regarding orders and inquiries to provide timely assistance and support. from customers regarding orders or other inquiries.
Organized merchandise displays to improve shopping experience and facilitate customer decision-making.
Participated in inventory management and stock assessments regularly.
Managed multiple tasks simultaneously while maintaining attention to detail.
Ensured compliance with company safety regulations at all times while on the job.
Reviewed key performance indicators to inform strategy adjustments and optimize sales.
DELI CLERK
Giant
Silver Spring, Maryland
08.2017 - 02.2019
Prepared and sliced various meats and cheeses for customer orders.
Cut various types of meats according to customer specifications. and cheeses and weighed deli items for customers.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Assisted customers with product selection and answered questions promptly.
Ensured cleanliness and organization of deli counter for optimal customer experience.
Monitored and restocked inventory levels to ensure product availability for customers.
Followed food safety guidelines to maintain quality and freshness of products.
Trained new employees on deli operations and customer service to enhance team performance.
Welcomed customers with a friendly smile at the deli entrance. in a friendly and professional manner.
Top Seller
Bath&Bodyworks( Top Seller )
Silver Spring, Maryland
09.2019 - 08.2022
Generated daily revenue for the store through effective sales techniques.
Demonstrated and explained product features to enhance customer understanding.
Processed customer transactions efficiently at the register.
Maintained store cleanliness and restocked shelves to ensure a welcoming shopping environment.
Partime Associate
Chipotle
Kensington, Maryland
11.2016 - 10.2018
Collaborated with team members to ensure efficient kitchen operations during peak hours.
Assisted in preparing food items according to established recipes and standards.
Maintained cleanliness and organization of the dining area and kitchen environment.
Performed cash register functions accurately and efficiently.
Handled incoming calls from customers regarding orders or other inquiries.
Internship
Alan Hamm Architect
Kensington, Maryland
07.2015 - 09.2015
Sorted and organized documents for quick retrieval and efficient workflow.
Structured and arranged materials to enhance accessibility for team members.
Executed daily responsibilities with accuracy and attention to detail.
Categorizing documents
Printing/Scanning
Responded to incoming phone calls to assist clients.
Education
High School Diploma -
Albert Einstein High School
Kensington, MD
05-2016
Skills
Sales analysis
Profit maximization
Retail operations
Inventory management
Process improvement
Customer service
Team leadership
Staff scheduling
Performance reviews
Cash handling
Risk management
Visual merchandising
VOLUNTEER EXPERIENCE
ALBERT EINSTEIN HIGHSCHOOL TEAM MANAGER, 2014-11, 2015-01, Ran shot clock for games, Assisted coach with various random duties