Tarah Moore
Grand Rapids,MI
Summary
Proven leader in the hospitality sector, adept at boosting sales and enhancing guest experiences at Manitou Bar and Kitchen. Excelled in high-volume dining settings, leveraging exceptional customer service and suggestive selling to drive revenue. Skilled in staff training and development, fostering team agility and performance. Demonstrates a strong work ethic and complex problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Server, Bartender, Trainer, Manager
Manitou Bar and Kitchen
10.2015 - 08.2024
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cross-trained existing employees to maximize team agility and performance.
Server
Applebee's Grill + Bar
07.2003 - 03.2008
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Streamlined order-taking process to minimize wait times for diners.
Education
Associate of Applied Science - Early Childhood Developement
Wisconsin Indianhead Technical College
Superior, WI05.2004
Associate of Applied Science - Business Management
Itasca Community College
Grand Rapids, MN05.2002
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- High-volume dining
- Suggestive Selling
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Policy Implementation
Timeline
Server, Bartender, Trainer, Manager
Manitou Bar and Kitchen
10.2015 - 08.2024
Server
Applebee's Grill + Bar
07.2003 - 03.2008
Associate of Applied Science - Early Childhood Developement
Wisconsin Indianhead Technical College
Associate of Applied Science - Business Management
Itasca Community College
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