Taralynn Burton
Prescott,AZ
Summary
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Quality Inn
07.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Oversaw daily cash handling procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected credit and debit card payments, processed transactions and updated relevant records.
Retail Merchandiser
SAS Retail Services
01.2024 - Current
- Ensuring safety, cleanliness, and time management for cut-in's and resets.
- Using clear communication with leads and co-workers for maximum efficiency
- Having clear knowledge of planograms, UPC's, product's and vendors
- Most importantly always stay safe
- Staying in line with safety protocols and regulations
- Managed inventory levels to ensure optimal stock availability while minimizing overstock or out-of-stock products
Cocktail Waitress
YAVAPAI PRESCOTT INDIAN TRIBE
03.2014 - 09.2018
- Provided exceptional customer service to patrons by promptly taking and delivering drink orders
- Developed strong relationships with regular customers through personalized service and attentive engagement
- Trained new cocktail waitresses on menu knowledge, service techniques, and POS system operation
- Demonstrated extensive knowledge of cocktail menu, including ingredients, preparation methods, and garnishes
Hostess/Server
Red Lobster
04.2011 - 03.2014
- Developed and implemented a seating rotation system that reduced wait times
- Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
- Trained new host/hostess staff on proper greeting procedures, reservation management, and handling difficult situations
- Maintained a clean and organized front-of-house area, including the reception desk, waiting area, and coat check
Server/Bartender
Celtic Crossing Irish Pub
10.2009 - 04.2011
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Managed cash transactions accurately and efficiently using POS system
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
Education
GED -
Yavapai College
Prescott, AZ01.2016
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Administrative skills
- Listening skills
- Organization skills
- Conflict management
Certification
Driver's License
Timeline
Front Desk Receptionist
Quality Inn
07.2025 - Current
Retail Merchandiser
SAS Retail Services
01.2024 - Current
Cocktail Waitress
YAVAPAI PRESCOTT INDIAN TRIBE
03.2014 - 09.2018
Hostess/Server
Red Lobster
04.2011 - 03.2014
Server/Bartender
Celtic Crossing Irish Pub
10.2009 - 04.2011
GED -
Yavapai College