Taran Jackson
Gordon,TX
Summary
Dedicated Service Writer with expertise in customer relationship management, service scheduling, and warranty processing. Proven track record of enhancing customer satisfaction through effective communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Service Writer
Polar Tank Trailer
Odessa , Tx
03.2019 - Current
- Streamlined customer service inquiries for tank trailer repairs and maintenance, improving response time.
- Coordinated service schedules and technician assignments to enhance workflow efficiency.
- Communicated effectively with clients to clarify needs and set expectations.
- Resolved customer complaints swiftly, ensuring high satisfaction levels and repeat business.
- Engaged with customers to gather service information and create precise orders.
- Maintained accurate documentation of service orders and repairs with software systems.
- Processed warranty claims for repairs, submitting required documentation to manufacturers.
- Executed basic administrative duties such as filing, phone answering, and appointment scheduling.
Education
GED -
Sherwood Christian Academy
Odessa, TX06-2015
Skills
- Customer relationship management
- Service management
- Warranty processing
- Customer documentation
- Service scheduling
- Conflict resolution
- Positive attitude
Timeline
Service Writer
Polar Tank Trailer
03.2019 - Current
GED -
Sherwood Christian Academy