Taraneh Rowhani
Kirkland
Summary
A professional offering over 20 plus years in customer service and management. Expertise in Scheduling and Project and Inventory management. Highly driven to achieve company goals.
Overview
26
26
years of professional experience
Work History
Patient Care Coordinator
Swedish Medical Center
Redmond
12.2021 - Current
- Acted as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic's services.
- Coordinated pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse.
- Ensured a complete medical record is present at the time of patient visit, admission, and/or procedure.
- Facilitated the flow of documents between patient, providers and payers.
- Communicated with health care team members regarding the status and/or completion of care coordination activities.
- Scheduled appointments needed for the patient's care.
- Checked-in patients and answered department phones for the provider's office.
- Supported development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
- Applied appropriate policies, procedures, protocols and standards of practice in performing duties.
Clinic Service Representative
Virginia Mason Medical Center
Bellevue
06.2019 - 11.2021
- Registered New patients and checked in existing patients using GE Web Framework, verified demographics and insurance, collected co-payments and other payments as needed.
- Scheduled Appointments using Cerner Scheduling
- Arrived radiology patients using Centricity
- Used Cerner PowerChart to find information about the patient to better answer their questions or message their providers to assist them.
- Called patients to help schedule Internal Specialty Referrals or any other follow-up appointments needed with the provider.
- Worked on the External Referrals box, sending orders and any other medical documentation to the external providers' office. Notified patients insurance company in some cases of the referral.
- Trained New Hires
- Provided admin support for the clinic
- Did the cash deposit for the entire clinic.
Assistant Store Manager
Walgreen's
Seattle
02.2003 - 06.2019
- Supervised 15 employees including recruiting, training, and onboard new hires, conducting performance reviews, scheduling, and prioritizing work for the team.
- Created and maintained schedules for all employees within the store.
- Provided the highest level of Customer Service while resolving customer complaints.
- Prepared financial reports- approximately $1 million in monthly sales.
- Managed store inventory and implemented marketing and merchandising techniques to improve sales and customer appeal.
- Performed vendor receiving and invoice reconciliation.
- Collaborated with Pharmacists to process and fill prescriptions.
Lead Teller
Wells Fargo Bank
Bellevue
01.2000 - 08.2002
- Performed teller transactions, workflow scheduling, transaction approval, teller training and supervision.
Education
Bachelor's degree - International Studies
University of Washington
Seattle, WASkills
- Payroll
- Project management
- Microsoft Office
- Administrative experience
- Supervising experience
- Inventory control
- Merchandising
- Microsoft Excel
- Front desk
- Time management
- Recruiting
- Data entry
- Management
- Leadership
- EMR systems
- Organizational skills
- Interviewing
- Retail management
- Medical terminology
- Phone etiquette
- Kronos
- Office experience
- Training & development
- Computer skills
- Customer service
- Computer literacy
- Typing
- Human resources
Languages
Beginner, Beginner
Timeline
Patient Care Coordinator
Swedish Medical Center
12.2021 - Current
Clinic Service Representative
Virginia Mason Medical Center
06.2019 - 11.2021
Assistant Store Manager
Walgreen's
02.2003 - 06.2019
Lead Teller
Wells Fargo Bank
01.2000 - 08.2002
Bachelor's degree - International Studies
University of Washington