Sales manager
Tara V Dews
Optimum
Tyler,TX
29
years of professional experience
Reliable, competitive sales associate with great customer service skills and relationship-building strengths. Dedicated to meeting and exceeding sales goals while providing a one-stop resolution and comprehensive service. Organized and dependable, with a positive attitude and an in-depth understanding of sales promotions and services.
Work History
Retail Sales Consultant
21 Years 5 Months- Using consultative sales approach to understand customer needs and recommending best product offerings.
- Answering product questions with up-to-date knowledge of sales and store promotions.
- Helping customers complete purchases by having full knowledge of all products and services and establishing new and upgrading services.
- Offering customers products and services to fit their needs while maximizing each sales interaction with strong customer service skills.
- Determining solutions for customers promptly and professionally.
- Approaching each problem with fresh mind and analytical strategies to quickly resolve customer issues.
- Assisting customers by greeting and checking them in, answering questions, and fulfilling requests.
- Accurate daily deposits, processing financial transactions, and maintaining inventory.
- Maintaining customer satisfaction with quick and professional handling of customer issues, equipment knowledge, swaps/returns, and technical support issues.
- Meeting and exceeding sales goals while providing great customer service.
- Maintaining store inventory by completing daily counts for mobile, accessories, and other store products.
- Assisting in maintaining safety for store and employees by attending safety ambassador meetings and courses and reporting any safety concerns.
- Assisting in training new employees and helping teammates whenever necessary.
Call Center Customer Service Representative
1 Year 1 Month- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered numerous calls per shift to meet fast-paced call center demands.
- Detailed payment options and transferred customers to the billing department for payment or further questions regarding bills.
- Described product highlights and benefits to help guide purchasing decisions.
- Met customer call guidelines for service levels, handle time, and productivity.
- Responded proactively and positively to rapid change.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Wafer Fabrication Operator
6 Years- Controlled processing cycles and monitored machinery in operation to process metal wafers in chemical solutions.
- Calculated etching time based on thickness of materials to be removed.
- Maintained and verified processing, production, and inspection information reports.
- Monitored semiconductor operations and adjusted controls of processing machines and equipment to produce compositions with specific electronic properties.
- Controlled semiconductor processing cycles through manipulation of valves, switches, buttons, and key commands.
- Managed equipment loading and unloading and moved finished work to stations for further processing.
- Changed conductive properties of materials through etching using chemical baths and automated machinery to clean semiconductor wafers.
- Developed patterns using specialized equipment.
- Set and adjusted both computerized and mechanical equipment controls to regulate power level, temperature, vacuum, and rotation speed of furnace.
Education
Vocational Certificate - Executive Assistant And Executive Secretary
Skills
Customer service and assistance
Retail sales
Financial transactions
Cash register operations
Handling customer complaints
Product knowledge
Retail store operations
Greeting customers
Meeting and exceeding sales goals
Sales problem-solving
Teamwork and collaboration
Leadership
Goal-driven
Timeline
Retail Sales Consultant
Optimum
06.2005 - CurrentRead More
Call Center Customer Service Representative
Call Center Solutions
04.2004 - 05.2005Read More
Wafer Fabrication Operator
Texas Instruments
01.1998 - 01.2004Read More
Tyler School of Business
Vocational Certificate from Executive Assistant And Executive Secretary
Read More