Tarje Beckwith
Washington,DC
Summary
Motivated and dependable professional with experience in retail, customer service, food service, and healthcare support. Skilled in communication, multitasking, teamwork, and providing excellent customer care in fast-paced environments. Experienced in assisting customers, handling daily operations, maintaining organized workspaces, and supporting individuals with professionalism and compassion. Strong ability to adapt quickly, solve problems efficiently, and maintain a positive attitude while delivering quality service across diverse industries.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Washington, DC
01.2022 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Assisted medical staff with patient care, including taking vital signs, drawing blood, administering injections and collecting specimens.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Entered codes, based on diagnosis to maintain accuracy for billing department.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Collected co-payments from patients at time of service according to established guidelines.
- Assisted with coding medical bills before submission to insurance companies.
- Processed payments received from patients or insurance companies accurately and timely.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
Pharmacy Technician
CVS Pharmacy
Washington, DC
03.2020 - 01.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Established or maintained medications and other patient profiles.
- Prepared and processed medical insurance claim forms and records.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
Sales Associate
Macys Department Store
Arlington, VA
12.2017 - 08.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Obtained signatures for financial documents and internal and external invoices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Conducted market research to identify potential customers.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Prepared monthly financial statements for each account.
- Provided technical support to customers when needed.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Led initiatives aimed at optimizing workflow processes, resulting in improved efficiency within the sales floor operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Hostess
IHOP
College Park, MD
06.2015 - 11.2017
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Accurately recorded customer information into reservation system.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained QR code scanning for electronic menu access.
Education
Some College (No Degree) - Biology
Virginia State University
Petersburg, VAHigh School Diploma -
Dunbar High School
Washington, DC06-2019
Skills
- Patient Communication
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Medical Records Management
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Client relations
- Call center operations
- Team development
- Prioritization
- Customer education
- Conflict mediation
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2022 - Current
Pharmacy Technician
CVS Pharmacy
03.2020 - 01.2023
Sales Associate
Macys Department Store
12.2017 - 08.2019
Hostess
IHOP
06.2015 - 11.2017
Some College (No Degree) - Biology
Virginia State University
High School Diploma -
Dunbar High School