Tarniecia Gassoway

• Handled customer inquiries and suggestions courteously and professionally.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handling 20-40 calls from Customers and Clients daily
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Tracked customer service cases and updated service software with customer information.

• Handling Inbound Calls from Shipper that we're keeping track of Customers Packages and managing their FedEx Account.
• Taking 50 or more calls day from customers concerning their bill or account information.
• Multi-tasking
• Managed timely and effective replacement of damaged or missing products.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Investigated and resolved accounting, service and delivery concerns.
• Developed customer service policies and procedures to meet and exceed industry service standards.

Handling Inbound/Outbound calls from customers that wanted to set up new services for their home such as Cable, Internet, and Telephone Services.

• Handling 50-100 Inbound/Outbound calls from customers that wanted to set up Cable, Internet, and Telephone services for their home or business.
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• Taking 30-60 calls day from clients that had questions about their health insurance/ or set new health insurance.
• Created and maintained detailed database to develop promotional sales.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Packing items that needed to be shipped to customers home in and timely manner.
• Handling 150- 250 packages daily for shipment to customers that ordered Amazon products.
• Improved team morale by consistently displaying positive attitude and willingness to assist coworkers in completing tasks as needed.
• Sustained and clean and safe working environment by adhering to safety protocols and maintaining and organized workspace.
• Pre-assembled containers to be easily selected by packing associates.
• Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.